Homeless Services Division Manager

Gaithersburg, MD - USA

Yearly Salary: USD 97300 - 160545

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

Description

The City is seeking a collaborative and experienced manager to lead manage and oversee the Citys Homeless Services Division in the Department of Community Neighborhood & Housing Services. The Homeless Services Division is responsible for homeless advocacy community education on homelessness substance use disorder and recovery outreach services housing and linking those experiencing homelessness to needed services. A two-person street outreach team helps locate and assist individuals experiencing homelessness; and Division staff oversees operation of the Wells/Robertson House a transitional program for people in recovery from substance use disorder and DeSellum House which offers transitional housing to select graduates of the Wells/Robertson program. Service coordination is also provided for up to six formerly homeless individuals living in other permanent supportive housing locations within the City of Gaithersburg.

The Homeless Services Division Manager oversees directs coordinates manages and participates in the operations functions activities and programs of the Division including recommending planning developing organizing scheduling and supervising activities programs and staff. The Division Manager provides leadership guidance direction and advanced expertise/advice to staff; sets priorities oversees training and resolves problems; leads the development and implementation of innovative strategies and paradigms to address ever-changing issues; coordinates the consistency of services provided and identifies opportunities for improving service delivery methods and procedures; and provides effective and efficient management of the Divisions goals and objectives consistent with the Citys strategic directions.

The successful candidate will be an excellent day-to-day manager with strong leadership qualities who can keep operations running smoothly while also taking time to consider the future. Must be an approachable and effective communicator with experience building and managing positive partnerships with internal and external stakeholders. The position required strong analytical and strategic skills as well as the ability to work well under pressure multitask and shift priorities on the go. Good judgment and common sense are essential. Candidates must have a focus on teambuilding and excel at bringing out the best in people by setting clear expectations and goals motivating and empowering Division staff through acknowledgement of professional accomplishments and providing staff with the necessary direction and leadership to succeed.

Starting salary for this position is negotiable within the anticipated target hiring range ($112000 to $122000) and will be offered at a level consistent with the experience and qualifications of the candidate. We provide comprehensive insurance benefits (medical dental vision long-term care life) paid time off generous retirement contributions health and wellness programs tools to assist with paying down student loan debt and managing student loans training and professional growth opportunities and excellent work/life balance.

Job Functions

What you will do with us:

Oversee direct coordinate manage and participate in the work of the Homeless Services Division and supervise/manage Division personnel.
Administer and supervise operations of the Wells/Robertson House (WRH) the DeSellum House Street Outreach and a permanent supportive housing contract through Montgomery County government.
Advocate on behalf of individuals and families experiencing homelessness substance use disorders and mental health issues and educate the community on these issues.
Prepare data-driven reports and presentations for community members decision makers and other stakeholders as well as required internal periodic and annual reports including required county state and federal monthly and annual reports.
Prepare and monitor Homeless Services annual budget and performance measures; perform fiscal monitoring and development.
Monitor and evaluate the efficiency and effectiveness of operational performance including service delivery methods and procedures; identify opportunities for improvement; recommend within department/division policy appropriate services and staffing levels.
Research and monitor repairs upgrades capital improvement projects and renovations at facilities.
Promote Homeless Services programs through newsletter/releases flyers community forums and media interviews. Maintains and encourages liaison and confers with community groups and individuals news media and others to develop an active public relations program
Participate on City county and regional committees to promote continuum of services ensure access to maximum resources and coordinate service delivery for the homeless substance use disorder and mental health populations
Serve as a Liaison on the Friends of the Wells/Robertson House Board of Trustees.
Participate in the interviewing assessment and selection of applicants applying for admissions to the Wells/Robertson and DeSellum Houses.
Manage and participate in the development and implementation of short- and long-term goals objectives policies and priorities for assigned programs; develop and update the Homeless Services Policy Manual for program consistency ensuring that ethics and other obligations are met.
Oversee plan and organize community special and/or seasonal events coordinated by the Homeless Services team.
Assume the duties and responsibilities of the Department Director as needed/assigned.
Provide outstanding service pursue continuous improvement and exceed expectations.

Key job responsibilities are highlighted above; please click here to view the complete classification description for the Homeless Services Division Manager position. The classification description indicates the full salary range established for this position to provide opportunity for growth and development (Grade 115 in the Citys FY 2026 Schedule of Salary Ranges).

Qualifications

What you will need to be considered:

Bachelors degree in human services social work psychology or related field; masters degree preferred.
At least 7 years of relevant professional experience in organized community services programs including at least 4 years of experience in a supervisory capacity.
Certification license or professional designation in nonprofit management social work or professional counseling or psychology.
Comprehensive knowledge of best practices in homeless and behavioral health services housing programs counseling and helping relationships and related social services and resources.
Proven ability to fully engage in day-to-day operations as well as to step outside the box and think about the big picture.
Patience creativity flexibility compassion and passion for working with persons with complex needs.
Strong analytical and problem-solving skills with the ability to use data to inform strategic decision-making.
Experience in crisis management and developing innovative solutions for complex social issues.
Experience in budget development and administration.
Multi-faceted organizational abilities with a demonstrated ability to manage multiple projects/programs and competing priorities concurrently.
Excellent leadership interpersonal analytical problem-solving presentation and written and verbal communication skills and the demonstrated ability to effectively interact and collaborate with multiple internal and external stakeholders.
A proven track record as an innovative leader with the ability to educate motivate and develop staff to encourage creative and innovative approaches and ideas and to achieve their highest potential.
Strong computer proficiency especially with Microsoft 365 database management and other relevant software applications.
Valid drivers license.
CPR/AED and First Aid certification (may be obtained through the City upon hire).
Or any acceptable equivalent combination of education experience and training that provides the required knowledge skills and abilities to satisfactorily perform job duties.

Additional Information

Interested applicants must submit the following to be considered:

A complete online application
Current resume (attached to the online application)
Letter of interest (attached to the online application) including why you are interested in this position and highlighting the special skills/abilities that make you uniquely qualified to serve in this position.

Review of applications will begin immediately so prompt application is strongly encouraged. The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are identified or all hiring decisions have been made.

This is a full-time salaried exempt position requiring a minimum of 40 hours per week (not eligible for overtime compensation under the provisions of the Fair Labor Standards Act and the Citys personnel regulations). Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees.

The successful candidate will be subject to a pre-employment background investigation. The City has established an alcohol-free drug-free and smoke-free workplace which applies to any person employed by conducting business with or applying for a position with the City. Each employee as a condition of their employment may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post-accident and random testing.

For more information about the position please contact Assistant City Manager/Acting Director of the Department of Community Neighborhood & Housing Services Tom Lonergan-Seeger at or . Questions regarding the online application process may be directed to the Department of Human Resources at or .

This recruitment will establish an eligibility list which will be used to fill the current vacancy and may be used to fill other openings in this classification which occur in the next 12 months.

Required Experience:

Manager

DescriptionThe City is seeking a collaborative and experienced manager to lead manage and oversee the Citys Homeless Services Division in the Department of Community Neighborhood & Housing Services. The Homeless Services Division is responsible for homeless advocacy community education on homelessne...