Senior Technical Program Manager

Available Locations: Austin Texas Washington D.C.

About Us

At Cloudflare we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the worlds largest networks that powers approximately 25 million Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Technical Program Manager - Infrastructure Engineering

Cloudflare is seeking a highly skilled and self-motivated Technical Program Manager to lead and manage various company-wide initiatives and projects spanning multiple quarters and teams within Infrastructure Engineering. Your main responsibility will be to work cross functionally across product engineering security technical operations and more to build and execute on the overall strategy.

You will play an active part in collecting requirements setting up deliverables reporting progress managing stakeholder expectations and working with various functions to deliver success. You will partner with various product and engineering counterparts to determine available options manage stakeholder expectations and execute against the roadmap.

This job involves managing multiple stakeholders and accommodating teams dispersed across multiple time zones.

The ideal candidate is process driven but remains flexible and iterative someone who loves to tackle new challenges really enjoys bringing people together as a team and driving them towards success.

This position will be based in the US. You will be reporting into the Infrastructure Engineering organization.

Major areas of responsibilities

• Possess a working knowledge of data center infrastructure components like servers storage networking connectivities and their interdependencies to identify technical risks and potential roadblocks for programs.
• Work with stakeholders to align on inputs for Infrastructure programs which includes alignment of deliverables.
• Develop reports and dashboards for tracking and delivery of KPIs
• Ability to communicate effectively to all members of teams programs and senior leadership. Ability to collaborate and work effectively with cross-functional teams.
• Provide clear documentation for infrastructure deliverables (including status reports) processes and project plans and provide regular status updates to stakeholders and executives.

Desirable skills and knowledge

• BS in Computer Science Information Technology Information Security or related field or equivalent experience
• 5-10 years experience in technical program management and a desire for continuous improvement
• Proven track record of creating realistic project plans managing dependencies and overseeing execution to meet commitments and deliver with predictability
• Excellent oral and written communication proven track record of effective communication at various levels including executive level
• Experience working with multiple time zones and multiple cross functional teams
• Strong competency with Excel/Google Sheet Smartsheet Confluence JIRA and various development methodologies (Agile Waterfall Kaizen Scrum etc)
• Servant leader who has successfully gained authority with peers by demonstrating empathy providing support and motivating others
• Comfortable managing tight deadlines changing priorities and ambiguity.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.