Its your time make it matter.

At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges back-up power at hospitals fire-fighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.

Our family-oriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.

You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a family-owned and operated business.Its time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has the immediate need for an eCustomer Support Representative based at our San Leandro Ca location.

JOB DESCRIPTION

This position serves as a vital link between Peterson and our valued customers. Responsibilities include sales activities for e-commerce offerings from Peterson to increase online parts revenue and line-item growth by enhancing e-customer support capabilities. Position is responsible for data measurement achieving key metrics monthly reports/tracking and ongoing training support for customers and Product Support Sales Representatives. Also responsible for reaching out to customers offering product support and measuring/reporting progress. This position requires the eCustomer Support Representative to be away from the employers place of business more than 50% of the time interacting with customers at their locations and/or job sites.

ESSENTIAL JOB FUNCTIONS

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Promotes the sale and adoption of the full digital suite of customer tools from Caterpillar including but not limited to online purchasing platform VisionLink service application Condition Monitoring Services Cat Digital Cat Card product QR Codes SIS product subscriptions and Customer Value Agreements (CVA) for Peterson.

• Promotes the sale of Cat Electronic Technician (ET) software DPC Training and Peterson University Training courses.

• Work with Product Support and Machine Sales Representatives to develop strategies and solutions for customers that increase eCommerce platform knowledge and use.

• Create go-to-market strategy for marketing and unassigned customers within an assigned territory that increase eCommerce platform knowledge and use.

• Visit assigned Peterson customer accounts with Product Support Sales Representatives Machine Sales Representatives and/or e-Customer Support Manager.

• Be able to create and communicate the value of Petersons e-business portfolio to customers in the field and at their job sites.

• Makes sales calls on unassigned Peterson customer accounts via phone and in person.

• Follow through on the sales process from customer identification prioritization to collecting purchase orders for software sales and progress on customer PartsStore usage.

• Support Sales plans through our websites.

• PartsStore implementation access control troubleshooting and handling new customer requests.

• Provide expanded platform customer training when requested.

• Travel to customers at job sites throughout Peterson territory to assist online users at their workstations testing process from customers computer.

• Must be able to travel more than 50% of time with occasional overnight travel to customers job sites and to company subsidiaries.

OTHER JOB FUNCTIONS

• Works collaboratively in a team environment with a spirit of cooperation.

• Displays excellent communication skills including presentation persuasion and negotiation skills required in working with customers/ coworkers including the ability to communicate effectively and remain calm and courteous under pressure.

• Respectfully takes direction from supervisor/manager.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily safely and in alignment with Petersons core values. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma or General Education Degree (GED); and a minimum of five years of related experience in parts sales or service industry preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Bachelors Degree from a fully accredited college in Business or other closely related field preferred.

CERTIFICATES LICENSES REGISTRATIONS

Maintain a valid drivers license and satisfactory driving record

The annual pay range for this position is: $74000- $84000. We also offer a total compensation package in addition to base salary.

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