Tier 1 Help Desk Support Analyst
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Job Location:
Oak Ridge, TN - USA
Monthly Salary:
$ 51000 - 82000
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Peraton is seeking an on-site Tier 1 Help Desk Analyst to support the Office of Science under the DOE CBOSS 2.0 contract providing comprehensive support for all end-user IT issues requests and inquiries. Responsibilities include:
- Act as incident intake; perform initial troubleshooting and incident resolution or escalation.
- Assist users with computer hardware and/or software applications (e.g. website access email setup troubleshooting etc.) for the purpose of providing immediate problem resolution.
- Utilize ticketing system to document all user interactions and actions taken resolution documentation escalation notes and follow-up.
- Maintain familiarity with a broad range of enterprise IT systems and technologies.
- Contribute to knowledge bases for common issues and solutions.
- Reviews incoming requests both computer generated and verbal sort code and may prioritize for proper action.
- Ensure maximum issue resolution in minimum time to meet Service Level Agreements.
- Maintain proficiency in modern productivity and collaboration tools (e.g. Microsoft 365) basic data analysis tools (e.g. Power BI) and maintain awareness of emerging technologies relevant to end-user support including AI-driven tools and self-service platforms.
Qualifications
- Bachelors Degree 0 Years / Associates Degree 2 years / High School 4 Years
- Must have foundational knowledge in computer hardware software networking concepts and troubleshooting methodologies
- CompTIA A ITIL V4 Foundations or other relevant certifications are preferred
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
