Billing & Collection Sr. Assistnat
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
The Billing & Collection Sr. Assistant analyzes outstanding items in the payment suspense accounts and based on standard operating procedures determines what needs to be done to process the transaction; ensures that customer transactions are done within turnaround time (TAT).
Position Responsibilities:
- Investigates outstanding suspense items and determines corresponding actions.
- Monitors suspense account items on a recurring basis; investigated and validates against policies and controls.
- Helps to ensure an adequate internal control system remains in place to ensure transactions are accurate.
- Works with teams internally to ensure that clearing of suspense accounts is done appropriately in accordance with current procedures.
- Analyzes issues to determine if changes/corrections are needed in the client administration system set-up or if it is an isolated incident.
- Effective communication with customers. Deals with policyholders and agents (client interfaceoral and listening skills necessary and through correspondence) in response to various policy inquiries and other related transactions.
- Email handling. Able to give answers to suspense-related queries and concerns.
- Timely preparation and submission of assigned report/s.
- Actively participates in identifying ways to automate current processes to increase efficiencies and controls.
Required Qualifications:
- Degree Holder of any four year course
- Related insurance qualifications would be an advantage
- With professional experience in the Life Insurance industry
- MS Office Applications (i.e. Word Excel Power Point)
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Key Skills
- Revenue Cycle Management
- Athenahealth
- ICD-10
- Management Experience
- Medical Coding
- ICD-9
- Medical Billing
- Budget management
- CPT Coding
- Leadership Experience
- Medicare
- Supervising Experience
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
