Head Receptionist (Live-In Available)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We currently have an amazing opportunity to join the team as Head Receptionist.
Job Title: Head Receptionist
Department: Front Office
Location: Caledonian Hotel Ullapool
Reports To: Front Office Manager
Job Purpose
To lead the reception team in delivering exceptional guest service ensuring smooth front desk operations and maintaining accurate administrative and financial records.
Key Responsibilities
Guest Services & Front Desk Operations
- Oversee daily reception activities including guest check-in check-out and room allocations.
- Ensure all guest interactions are handled professionally promptly and with a high level of customer service.
- Resolve guest complaints and issues efficiently escalating when necessary.
- Maintain a welcoming and organized reception area.
Banking & Financial Duties
- Manage daily banking procedures including cash handling reconciliation and deposits.
- Ensure accurate recording of financial transactions and adherence to hotel financial policies.
- Monitor and report discrepancies in cash flow or guest billing.
Administration
- Maintain accurate guest records and ensure all documentation is up to date.
- Prepare daily reports including occupancy revenue and guest feedback summaries.
- Support the Front Office Manager with scheduling training and performance reviews of reception staff.
- Liaise with other departments to ensure smooth communication and guest satisfaction.
Team Leadership
- Supervise and support reception staff ensuring high standards of professionalism and service.
- Conduct regular team briefings and training sessions.
- Foster a positive and collaborative working environment.
Skills & Qualifications
- Previous experience in a hotel reception or front office role ideally in a supervisory capacity.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software (ideally Rezlynx) and Microsoft Office.
- Excellent organizational and problem-solving abilities.
- Ability to work flexible hours including weekends and holidays.
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
About Us Built in the early 1900s, the 83-bedroom Caledonian Hotel is one of the oldest hotels in the area. It still boasts a quiet, friendly and welcoming atmosphere and pleasant gardens. The Hotel overlooks Ullapool's working harbour and the colourful fishing boats on Loch Broom. To ... View more
