Senior Director, EMEA Sales Operations

Location: London

About Cloudflare

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Role:

As the Senior Director of EMEA Sales Operations you will lead the operational strategy and execution for one of our fastest-growing regions. Reporting directly to the VP of Worldwide Revenue Operations with a dotted-line relationship to the VP of EMEA Sales you will partner closely with regional sales leadership global sales operations marketing finance and other cross-functional teams to drive sales productivity accelerate pipeline growth and enhance forecasting accuracy.

You will identify design and execute strategies that improve performance scalability and operational excellence across the EMEA organisation. A catalyst for action you will bring structure insight and momentum to a rapidly growing business. The ideal candidate is both process- and data-driven thrives on collaboration and knows how to unite teams around a common vision to deliver exceptional results.

Responsibilities:

• Serve as a business partner to the EMEA VP and Sales Leadership team defining and driving strategic initiatives that enable the region to achieve its quarterly and annual revenue objectives. You will deliver actionable insights analytics and dashboards that enhance decision-making uncover performance bottlenecks and accelerate sales execution
• Build and manage the sales operations team for EMEA: recruiting coaching defining roles/responsibilities establishing service levels and operational cadence
• Partner with global RevOps Marketing Ops Finance and Enablement to ensure regional execution aligns with global go-to-market strategy and expectations
• Drive forecasting discipline for the EMEA organisation: ensure accurate pipeline coverage risk identification deal reviews and business reviews with regional leadership
• Monitor region-specific market dynamics and ensure sales operations are tailored to the unique EMEA environment
• Own key regional sales operations metrics (e.g. sales cycle length win rate pipeline conversion average deal size forecasting accuracy quota attainment) and provide regular reporting to senior leadership
• Partner with GTM strategy team and provide input to sales planning including regular updates to quotas customer segmentation account targeting and Channel development

Required Skills/Experience:

• Proven senior leadership experience (10 years) in sales operations revenue operations or go-to-market operations in a high-growth technology / SaaS company
• Experience scaling sales operations across multiple geographies or regions (preferably EMEA) including complexity of multiple countries languages regulatory frameworks
• Strong analytical skills and comfort working with data: able to turn data into insights and actions
• Deep understanding of sales processes/end-to-end sales lifecycle pipeline management best practices forecasting territory/quota design incentive comp CRM systems (e.g. Salesforce)
• Ability to build and lead high-performing teams: hire develop coach structure roles and processes
• Exceptional cross-functional collaboration and influencing skills: ability to partner with sales leadership marketing product finance enablement and others
• Excellent communication (verbal & written) able to articulate complex operational issues and influence senior leadership
• Comfortable working in fast-paced dynamic changing environment; strong change-management aptitude
• Strategic thinking with strong execution orientation

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.