ServiceNow HRSD Tester

Job Description:

Key Responsibilities:

• Test Planning & Execution
  • Design develop and execute test plans test cases and test scripts for ServiceNow HRSD modules (e.g. HR Case Management Employee Service Center Lifecycle Events and HR Knowledge).
  • Perform functional regression and end-to-end testing for HRSD workflows and use cases.
  • Validate HR Service Portal experiences and ensure accessibility usability and data integrity.
• Integration Testing
  • Test integrations between ServiceNow HRSD and external HR systems (e.g. Workday SAP SuccessFactors AD payroll systems identity management tools).
  • Validate data exchanges via REST/SOAP APIs file transfers and event-based integrations.
  • Verify inbound and outbound data mapping transformation and error handling.
• Custom Applications & Scripting
  • Test and validate custom applications and configurations developed within ServiceNow HRSD.
  • Use scripting (JavaScript Glide API Client Scripts Business Rules UI Policies etc.) to validate logic and automate testing where feasible.
  • Assist in debugging issues and verifying script functionality across HR workflows.
• Quality Assurance & Collaboration
  • Collaborate with developers HR process owners and ServiceNow administrators to understand business requirements and convert them into effective test scenarios.
  • Document defects work with teams to reproduce and resolve issues and verify fixes.
  • Conduct regression testing after platform upgrades or patch releases.
  • Support User Acceptance Testing (UAT) and provide guidance to HR stakeholders.

Required Skills and Qualifications:

• Hands-on experience testing ServiceNow HRSD modules and workflows.
• Strong understanding of HR Service Delivery processes and data models.
• Experience testing ServiceNow integrations (REST/SOAP APIs MID Server LDAP Workday SAP etc.).
• Proficiency in ServiceNow scripting (JavaScript Glide API Client Scripts etc.).
• Familiarity with ServiceNow Automated Test Framework (ATF).
• Experience using Agile testing tools (e.g. Jira TestRail Zephyr).
• Strong analytical problem-solving and communication skills.
• Ability to work in a collaborative fast-paced environment.

Must

• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
• Experience testing Scoped Applications and Flow Designer/IntegrationHub.
• Working knowledge of ITIL or HR best practices.
• Exposure to test automation tools (e.g. ATF Selenium Postman for API testing).

Soft Skills:

• Detail-oriented with a focus on quality and accuracy.
• Strong documentation and reporting skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Self-motivated with a proactive approach to problem-solving.

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