Retentions Specialist

Are you a confident communicator with a passion for customer engagement and sales Were looking for a driven individual to join our Customer Retention team. Youll focus on strengthening relationships with existing customers renewing their contracts and identifying opportunities to upsell and cross-sell our suite of essential business services all while delivering a customer-first experience that reflects our values.

The start date for this role is Monday 12th January 2026.

What we want you to do

• Engage with existing Clear Business customers to renew contracts and retain services both inbound and outbound.
• Identify and present opportunities to upsell and cross-sell additional products that add value to the customer.
• Be an amazing communicator able to adapt your approach to different people and have a chat with anyone.
• Because you care about customers youll pay attention to the details and take real pride in doing a great job.
• Accurately update CRM systems and complete reports in a timely manner.
• You love working with people from building great relationships with colleagues to providing an amazing service for customers

What success in the role looks like

• Achieve all monthly productivity and performance targets in a consistent manner.
• Operate within our quality guidelines behaviours and values at all times.
• Receive above par scores from customer satisfaction surveys and internal feedback.
• Known for being straightforward and united by our colleagues within Clear Business.

What you need to have already done to be right for this role

• A minimum of 2 years demonstrable success in a high-volume desk-based B2B sales or retentions role.
• An in-depth understanding of B2B customer care processes and the regulatory requirements impacting B2B organisations.
• An in-depth understanding of the effective use of Customer CRM and/or Lead Management systems.
• Excellent written and verbal communications skills with an ability to adapt communication styles to individual customers.
• High level of attention to detail and organisation with a sense of ownership pride and responsibility for the accuracy of your own work.
• A professional friendly and helpful demeanour with the desire to create great working relationships with both colleagues and customers.
• Ability to work on own and part of a team remaining calm under pressure is a fast-paced environment.

Our Story

Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. Were proud to be one of the UKs leading providers for small businesses offering a unique one-stop solution for essential servicesincluding Phone Broadband Mobile Water Gas Green Electricity Payment Services and Insurance.

Over the past 20 years our journey has been defined by innovation growth and recognition. Weve earned prestigious accolades such as Investors in People The Northern Contact Centre Awards 2023 and Learning at Work Week Awards 2023. Most recently we were honoured with the One to Watch award from Best Companiesan exciting testament to our culture values and commitment to excellence.

In return for your hard work youll get

At Clear Business we know that great people make great companies. Thats why we offer a benefits package designed to support your well-being reward your hard work and help you thriveboth in and out of the office.

• Pension contributions and life assurance coverage to support your future and protect what matters most.
• 25 days of annual leave increasing to 28 days based on tenure.
• Your birthday off every year because you deserve to celebrate.
• Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
• Exclusive discounts at top high street and online retailers.
• Cycle to work scheme and travel loans for people wanting a greener commute.
• 24/7 access to a GP mental health support fitness programmes and free legal and financial advice.
• A strong focus on wellbeing with resources to help you feel your best every day.

The important extras

• Hybrid working - enjoy the flexibility of working remotely for up to three days a week.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a free gym free parking a subsidised café and an on-site bar for post-work drinks quiz nights and social events.
• Full-time/Permanent contract of 37.5 hours per week.
• No weekendsandevery bank holiday off.

What happens next

If youre looking for a new challenge with great benefits at an award-winning company then Clear Business is the place for be part of our continued success clickApply today to take the next step in your career.

Across Clear Business were passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however we may retain your application on file for future opportunities.

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We are one of the UKs leading providers of essential services to small businesses. We supply a wide range of essential services Fixed Lines Broadband Mobile Water Gas Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019

• Greater Manchester Business Awards 2019

• Lanarkshire Business Excellence Awards 2019