RevOps Systems Manager

Biotechnology is rewriting life as we know it from the medicines we take to the crops we grow the materials we wear and the household goods that we rely on every day. But moving at the new speed of science requires better technology.

Benchlings mission is to unlock the power of biotechnology. The worlds most innovative biotech companies use Benchlings R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.

Come help us bring modern software to modern science.

ROLE OVERVIEW

Own Benchlings GTM tech stack end-to-end. Set the strategy govern the tools and run execution. You will be the business owner for Salesforce and the wider revenue app ecosystem (Gong SalesLoft Clay Champify etc.) driving process design data quality integrations and change management. Youll serve as the connective tissue across RevOps BizTech Deal Desk Marketing Ops Finance Security and vendors to deliver a clean scalable compliant GTM engine. Help bring Benchlings already proven GTM tech stack to the next level.

RESPONSIBILITIES

GTM Tech Stack Strategy & Ownership

• Set strategy: Define the 1224 month GTM tooling vision architecture and roadmap tied to pipeline conversion NDR and efficiency goals.
• Own the stack: Serve as business admin for core systems (Salesforce CPQ/CLM MAP sales engagement routing enrichment forecast conversation intelligence ABM PLG marketplace).
• Program manage: Lead new tool evaluations vendor selection contracting and implementations. Drive timeline budget and adoption.
• Integrations & data: Partner with BizTech on integration patterns (Snowflake ETL middleware). Enforce data standards dedupe routing and SLAs.
• Governance: Run intake prioritization and change control. Publish roadmap and release notes.
• Security & compliance: Coordinate audits permissions SOX-relevant controls and least-privilege roles.
• Enablement: Create admin docs field guides and training. Measure adoption and retire unused tech.
• Measurement: Define success metrics for every tool and release. Instrument dashboards for uptime usage data quality and business impact.
• Cost discipline: Maintain the vendor catalog renewals and ROI. Consolidate tooling where sensible.

GTM Tool Administration

• Field Support: Provide non-technical support to field teams for process-related inquiries and issues regarding the GTM tech stack.
• Tool Administration: Administer various GTM tools including: Sigma Gong SalesLoft and other pipeline generation tools.
• Documentation: Create and disseminate GTM tooling process documentation release notes and communications to the field regarding tooling changes and enhancements.

Cross-Functional Collaboration

• Process design: Translate business requirements into scalable process and metadata models. Write BRDs own UAT and ship.
• X-Functional Partnership: Collaborate with the Business Technology team to plan and prioritize the GTM systems enchantment and requests.
• Deal Desk partnership: Ensure quote-to-cash accuracy across CPQ pricing approvals SKU hygiene and downstream finance.
• GTM Advocacy:Advocate for the needs and priorities of Marketing Sales and CX Operations in discussions with Business Technology and Data Analytics & Science facilitating alignment on goals and strategies

QUALIFICATIONS

• 5 years in RevOps/GTM Systems or Business Systems including 3 years owning Salesforce for a B2B SaaS sales org.
• Proven roadmap ownership from strategy requirements build launch adoption at $50M$500M ARR scale.
• Deep hands-on with: Salesforce (objects validation) forecasting territory/routing (e.g. LeanData) enrichment (Clay LeadIQ) sales engagement (Outreach/Salesloft) CLM/CPQ analytics (Snowflake BI) middleware (Workato/Tray/MuleSoft).
• Strong quote-to-cash and SKU discipline; understands approvals pricing billing handoffs and marketplace motions.
• Integration and data chops: schemas IDs sync cadence error handling and data quality frameworks.
• Excellent program management: backlog triage RAID logs vendor management and crisp status comms.
• Governance mindset: intake prioritization change control documentation and enablement.
• Ability to translate GTM strategy into systems design with measurable business outcomes.
• Clear communicator across execs admins and end users. Low-ego high-ownership operator.

Nice to Have

• Experience in life sciences or other complex enterprise sales.
• Admin certifications (Salesforce Admin/Advanced Admin Marketo Workato).

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday Tuesday and Thursday).

SALARY RANGE

Benchling takes a market-based approach to pay. The candidates starting pay will be determined based on job-related skills experience qualifications interview performance and work location. For this role the base salary range is $123080 - $166520.

Total Compensationincludes the following:

• Competitive total rewards package
• Broad range of medical dental and vision plans for employees and their dependents
• Fertility healthcare and family-forming benefits
• Four months of fully paid parental leave
• 401(k) Employer Match
• Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
• Mental health benefits including therapy and coaching for employees and their dependents
• Monthly Wellness stipend
• Learning and development stipend
• Generous and flexible vacation
• Company-wide Winter holiday shutdown
• Sabbaticals for 5-year and 10-year anniversaries

#LI-Hybrid
#BI-Hybrid
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Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences.

We are an equal opportunity employer. That means we dont discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We also consider for employment qualified applicants with arrest and conviction records consistent with applicable federal state and local law including but not limited to the San Francisco Fair Chance Ordinance.

Please be aware that Benchling will never request personal information payment or sensitive details outside of Greenhouse or via email. All official communications will come from an @ email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy please reach out to us at to verify the communication.