Training Manager, Claims

Training Manager for Claims

Join us as a Training Manager to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership we take pride in delivering responsive fair and professional service with empathy and efficiency.

How you will create an impact

This position has flexible hours and the ability to work from our new Atlanta Innovation Hub location. We have an exciting opportunity for a person who can do successfully manage multiple aspect of Claims Training. You will contribute with Instructional Design and coordinate/ facilitate live location-based training sessions. You play a key role in shaping and developing our excellent learning plans and programs and expanding our CLAIMS UNIVERISTY. You will network closely with key stakeholders and subject matter experts across North America to support immediate and long-term learning strategies aligned with AIGs Insurance Claims objectives. This is a hands-on role with the opportunity to design develop deliver and evaluate a full range of learning solutions across a broad scope of delivery methods and modalities. You will be involved in the instructional methods learning technologies and processes for developing innovative efficient and effective learning solutions.

As an influencer at AIG people come to you as a go-to source for help and support because of your deep knowledge and expertise. As a more experienced team member you are capable of driving continual improvement and affecting the way that things are done. Because of your influence whether direct or indirect we are able to deliver powerful outcomes for our clients.

• Design implement and drive continuous improvement of end-to-end learning processes

• Apply expertise designing programs and curricula while working with virtual teams in a large matrix organization

• Collaborate with other L & D teams Quality Assurance and subject matter experts on course design development and delivery

• Analyze target audience job tasks learner environment and existing content to identify appropriate instructional strategies.

• Develop performance measures: criterion-referenced achievement tests questionnaires interviews and simulation scenarios.

• Design and develop learning solutions utilizing modern learning methods to ensure learning initiatives produce the desired changes in behavior attitude knowledge and skills needed to make real business impact

• Utilize sound instructional design methodologies(formal informal blended) to create complex (e.g. guided discovery case method problem-based game-based competency-based approaches) high-quality and innovative instructional materials and learning solutions

• Select and use appropriate techniques to define and sequence instructional content.

• Create and maintain job/task analysis training needs analysis design documents storyboards video scripts project plans and other artifacts for various training projects

• Apply project management principles and tools to direct the ID process to deliver results on time on budget and within scope

• Develop and maintain training materials documentation manuals job-aids quick-reference guides and other training aids used in classroom and technology-based courses

• Deliver training including train-the-trainer via classroom and virtual instructor-led sessions

• Collect and analyze program data to evaluate learning experiences and program effectiveness; identify problem areas and make recommendations for improvements

• Actively research evolving trends in the field of learning and recommend innovative training tools and technique to deliver cutting edge design solutions

What we are looking for

• Bachelors and/or Masters degree

• 5 years Insurance Experience. Commercial Lines AL & GL. Property Specialty and Financial Lines

• 5 years related experience in: Instructional Design Classroom Facilitation Curriculum Development Competency Based Learning

• Proficient with Adobe Creative Cloud Articulate Rise and Storyline 360 Camtasia and other eLearning resources.

• Positive Energetic and Problem-solving mentality

• Project Management skills

• Ability to work within a virtual team environment and in-person location-based network

• Excellent written and oral communication skills

Ready to take your career to the next level We would love to hear from you.

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

#LI-NT1 #claimstraining #claims

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .