Lead Case Manager HART Program
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Position Description
If youre looking to be a part of a collaborative environment where your skills can make an impact explore our current opportunities in creating a better future for public health.About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services community programming and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation engagement and health equity HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant
Position Overview:
The HART Lead Case Manager provides direct support to the case management team. This includes assisting the HART case managers in monitoring reviewing and assisting them to implement and execute linkages to services based on the clients needs. The HART Lead Case Manager will organize monitor assist and ensure that all delivered services by the case management team meet the needs of the clients that are being served by the HART Field Responders. The Lead Case Manager will monitor and provide assistance to case managers and upper management under a combination of administrative/office duties and field work related. The position requires a combination of
administrative/office duties training ability monitoring audit review readiness and field/outreach work.
Duties & Responsibilities:
- Monitor and screen daily referrals for eligibility; assign and track case manager caseloads to ensure equitable distribution and timely service delivery. Review and coordinate case management work schedules; evaluate time-off requests with the direct supervisor to maintain adequate coverage and prevent service disruptions submitting for final approval as required.
- Review and assist Case Managers in assessing collected data to verify completeness and accuracy of documentation required for program service delivery.
- Conduct weekly quality assurance reviews of case files to ensure compliance with contract requirements and program standards.
- Identify areas for improvement and collaborate with the direct supervisor to implement corrective actions ensuring Case Managers meet established best practices and performance expectations.
- Support Case Managers in identifying and securing appropriate resources to meet client needs and promote service continuity.
- Ensure appropriate levels of case management support are provided to help participants achieve solution-focused goals and reduce barriers to long-term stability and self-sufficiency.
- Build and maintain relationships with key service providers and resource partners to facilitate timely and efficient client linkages.
- Track key performance indicators (KPIs) analyze client outcomes and prepare reports to support program evaluation and data-driven decision-making.
- Stay current on evidence-based practices and emerging trends related to trauma-informed care domestic violence human trafficking and effective resource navigation to enhance program delivery.
Harris County is an Equal Opportunity EmployerRequirements
Education:
- Bachelors degree in Social Work Psychology Counseling or a Related Field
Experience:
- 5 years of work experience in crisis intervention case management or social services including with vulnerable populations experiencing a variety of challenges including homelessness mental health domestic violence human trafficking and substance abuse
Certifications/Licenses
- Current Texas Drivers License (upon hire)
Knowledge Skills and Abilities:
- Knowledge of company protocols operational procedures and safety policies.
- Proficient in MS Office Suite (Word Excel PowerPoint Outlook).
- Excellent verbal and written communication skills.
- Strong multitasking organizational interpersonal leadership and problem-solving skills.
- Demonstrates professionalism and can work well with the public and staff members.
- Ability to maintain confidentiality when dealing with sensitive information.
- Ability to de-escalate complex situations by using trauma-informed care and harm reduction practices.
- Ability to coordinate activities closely with others in stressful situations.
- Ability to effectively present information in one-on-one and small group settings to other employees and/or managers.
- Must use your personal mobile device for Multifactor Authentication.
Core Competencies:
Organizational Leadership
- Understands the organizational mission
- Understands ethics and public good; is concerned with public trust
- Demonstrates respect for the opinions and beliefs of others
Collaboration
- Contributes to an inclusive workplace where equity diversity inclusion and individual differences are valued and leveraged to achieve the vision and mission
- Demonstrates a sense of responsibility for the success of the group
- Collaborates with others to improve quality and address needs
Innovation
- Ability to adapt to change
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy sensitivity and respect
- Behaves in an honest fair and ethical manner
- Assesses and recognizes own strengths and weaknesses
- Uses sound judgment
- Self-motivated
- Organizes and maintains work environment to allow for maximum productivity
Communication
- Communicates clearly and effectively both orally and in writing
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.Preferences
Education:
- Masters degree in Social Work Psychology Counseling or a Related Field
Professional Licenses:
- LMSW (Licensed Master Social Worker) LCSW (Licensed Clinical Social Worker) LCDC (Licensed Chemical Dependency Counselor)
Languages:
- Bilingual (English/Spanish) preferred
General Information
Position Type and Typical Hours of Work:
- This is a full-time position.
- Monday through Friday from 8am to 5 pm. This position is required to be available for on-call duties as needed ensuring continuous support and coverage outside of regular business hours.
- Other days and hours as necessary including attendance at division community engagement events.
Work Environment:
- This position involves both a professional office environment and fieldwork requiring travel to external locations for site assessments meetings and hands-on tasks.
Physical Demands:
- Must be able to lift up to 50lbs have the ability to stand bend and or sit for extended periods of time.
Work Location:
- Harris County Public Health: Community Health & Violence Prevention Division - 1111 Fannin St. Houston Texas. 77002.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
