Client Service Coordinator

Be part of something bigger. Build with us today Now for tomorrow.

At Baker Tilly we care about the impact you make. Thats why were invested in your growth from day onebecause the steps you take today define your tomorrow.

We are looking for aClient Service Coordinatorto join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here youll collaborate with a dynamic team of professionals united by a shared commitment to making a difference - for our clients our communities and one another.

Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services we help clients navigate complexity and seize opportunity with clarity.

There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it and work with each professional to define whatsuccess means for them.

Your role:

• Administrative and operational support for senior leadership managing schedules client communications and day-to-day office operations with a focus on efficiency and organization
• Take ownership of key administrative projects and process optimization initiatives identifying areas for improvement and collaborating with cross-functional teams to implement changes that enhance workflow and service delivery
• Coordinate and schedule internal and client meetings preparing agendas organizing logistics and capturing key meeting notes for follow-up
• Support travel and event coordination organizing logistics for both internal and client-facing events ensuring all details are handled professionally and with attention to detail
• Drive client-first communication prioritizing client inquiries and fostering positive relationships through proactive responses and efficient issue resolution
• Manage the ticketing system for operational requests ensuring timely responses to client and internal requests related to documents data and other administrative tasks
• Provide backup coverage for reception duties greeting clients managing phone lines and ensuring the front desk operates smoothly at all times
• Act as a key administrative resource taking initiative in addressing operational challenges and providing solutions that improve the overall work environment
• Contribute to team success by managing priorities independently while also being a reliable and communicative team player
• Foster a positive work culture by embracing BTNSs values of collaboration growth and service excellence supporting both internal teams and clients in every aspect of your role

What you bring to the table:

• 3-5 years of experience in an administrative or client services role with a demonstrated track record of successful project administration and driving process improvements
• Strong leadership and initiative with the ability to take ownership of projects and process changes collaborating effectively across teams to implement operational improvements
• Project management skills with experience managing multiple administrative and operational projects simultaneously ensuring deadlines are met and outcomes are delivered
• Exceptional communication and organizational skills with the ability to manage competing priorities handle complex tasks and maintain attention to detail
• Client-first mindset with a passion for providing exceptional service and building strong long-term relationships with both internal teams and clients
• Advanced proficiency with Microsoft Office 365 especially Word Excel Outlook and Teams; ability to quickly adapt to new systems and technologies
• Ability to work independently and as part of a team balancing both collaborative and individual responsibilities with ease
• Professionalism and poise in all communications with a strong focus on accuracy and clarity

Whats in it for you

• Competitive total rewards package including salary and incentive program
• Robust benefits plan (health dental life dependent life AD&D STD LTD etc.)
• Fantastic perks:
  • RRSP matching
  • Generous paid time off package (vacation personal sick firm holidays etc.)
  • Wellness allowance
  • Complimentary on-site gym
  • Free plentiful parking
  • Dress for your day including casual
  • Growth-focused coaching mentoring feedback and growth plan reviews
  • Learning and professional development opportunities
  • Fun at work year-round with firm-sponsored social events yoga lunch and learns registered massage therapy visits espresso happy hours free snacks and meals teambuilding events therapy dog visit off-site Staff Day etc.

Where youll work:

Dartmouth NS

Job type:

Permanent Full-time

Your schedule:

Monday to Friday

Salary range:

Will be communicated at a later stage in the hiring process

When you join Baker Tilly you become part of something biggeran ambitious forward-thinking company that puts people first. Ideas matter perspectives count and every contribution builds a stronger future. If youre ready to make an impact were ready to meet you.

Note-We are actively seeking to add team members from communities with lived experiences of marginalization and underrepresentation. We respect and value everyone for their unique perspective and the difference that they bring as we create a culture of trust and belonging. If you identify as Black Indigenous a Person of Colour 2SLGBTQIA Disabled/Person with a Disability or another marginalized group we strongly encourage you to applyeven if you wonder whether you fully meet the qualifications in the posting. If accommodation at any stage of the application process would assist you please connect with our People & Culture team atand we are happy to help.

Required Experience:

Manager