Quality Coordinator
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Job Location:
Yearly Salary:
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
At Southern Cross Care (WA) we help people live extraordinary lives every day connected to communities. As a provider delivering care support and accommodation for West Australians in greatest need our purpose is clear and our passion is strong.
Southern Cross Care (WA) is a place where you can have an extraordinary impact make an extraordinary difference and be appreciated for extraordinary contributions.
We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.
About the role and where you will be working:
This role will assist with the Quality Improvement process by providing reports trending and analysisof data from the various electronic systems while working collaboratively with the OperationalQuality Work Health and Safety IT Client Experience and Learning and Development teams toenhance the documentation capabilities for care and services across the organisation.
Well also be asking you to:
- Develop implement maintain and provide clinical and service reports for Service/Site/ProgramManagers Operations Managers Senior Leadership Executive Board and Board subcommittees utilising Southern Cross Care WAs Client Management and Quality ManagementSystems and alternative data sets as appropriate.
- Assist in developing and reporting on clinical care and feedback performance indicators and
goals as required. - Provide quality assurance of collated data working with site clinical teams and the Qualityteam to respond toidentified data trends and/or gaps as required.
- Implement clinical and feedback performance monitoring and analysis to provide timely andactionable data-driven insights regarding emerging clinical care and feedback issues qualityimprovement and organisational risk identification and management.
- Complete clinical and feedback data reviews to identify and understand anomalies and providerecommendations to relevant staff and/or teams on improvement opportunities.
To be considered for this role youll need:
- Working knowledge and experience in data warehousing Power BI reporting and Analysis Tooland Data Modelling Knowledge of the Aged Care and Community Care Industry
- Knowledge of the Mental Health and Disability Industry
- Experience in Accreditation and re-accreditation.
- Experience in the National Aged Care Mandatory Quality Indicator Program
- Experience in the Australian National Aged Care Classification funding model.
- Awareness and understanding of the issues legislation standards and practices relevant to theprovision of safe high quality and person-centred care in aged care and disability services
Working with us:
At Southern Cross Care (WA) we are committed to being an employer of choice. As well as providing a positive and supportive environment we also offer the following benefits:
- Not-for-profit salary packaging options of up to $15900 for general living expenses and $2650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Paid Parental Leave
- Annual leave starting at 4 weeks
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment
How to apply:
To express your interest please apply with an up-to-date resume and a cover letter outlining your experience / suitability.
Kindly note if your application progresses to an interview well be asking for:
- National Police Clearance - current within 6 months (or evidence of application)
- A completed pre-employment health questionnaire
- Qualifications
About us:
Established over 50 years ago Southern Cross Care (WA) is a purpose-driven not-for-profit organisation contributing to social health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health care and accommodation needs of our aging population and those living with mental illness.
Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over 3000 West Australians across our residential retirement village mental health community housing and home care portfolio.
Our promise to our clients residents and each other is to enable extraordinary because we;
Listen Act Do not give up Work as one.
Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.
Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.
For more information on the services we provide visit:
Required Experience:
IC
Key Skills
- Microsoft Access
- Quality Assurance
- Data Collection
- HEDIS
- ISO 9001
- Root cause Analysis
- Medical office experience
- Quality Systems
- Nursing
- Quality Control
- Quality Management
- Manufacturing
About Company
At Southern Cross Care (WA) we help people live extraordinary lives, every day, connected to communities · Residential care · Home care · Retirement living · See more
