Senior Partner Operations Analyst
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
Were a leading global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands the worlds largest companies the major cloud providers entire country financial systems entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world.
Job summary
The Senior Partner Operations Analyst is responsible for designing implementing and managing the operational infrastructure that supports DigiCerts global partner ecosystem. This role will own the processes systems and data integrity that drive scalable and efficient partner engagement across all partner segments. You will act as the operational hub for the partner organizationcollaborating closely with Revenue Operations Sales Enablement Marketing Legal Finance Product and other teams to ensure seamless partner operations and a best-in-class partner experience.
What you will do
- Partner Systems & Tools Management: Own the partner portal and related systems. Implement maintain and optimize partner tools in collaboration with RevOps and cross-functional stakeholders to support partner growth scalability and operational alignment.
- Process Design & Optimization: Develop and implement new partner operational processes as the partner program evolves including workflow design documentation and business requirements for emerging partnership models.
- Partner Program Administration: Maintain partner tier structures and manage operational execution of partner incentives and program benefits across global partner segments.
- Data Integrity & CRM Management: Ensure partner data accuracy in Salesforce including account segmentation routing partner roles and classifications. Collaborate with RevOps to enhance reporting and data governance.
- Partner Onboarding & Enablement: Partner with Enablement and cross-functional teams to streamline onboarding through the partner portalmanaging documentation training resources access provisioning and milestone tracking.
- Deal Registration & Operational Efficiency: Optimize deal registration workflows across partner types and sales motions ensuring accuracy transparency and ease of use.
- Reporting & Performance Measurement: Build and maintain reports and dashboards to track key performance indicators (KPIs) assess program effectiveness and provide actionable insights to leadership.
What you will have
- Bachelors degree in Business Operations or a related field.
- 3 years in Sales Operations Revenue Operations Business Operations or Partner Operations within an enterprise software or technology environment.
- Technical Skills:
- Proficient in Salesforce administration customization and reporting.
- Experience managing partner portals and tracking system adoption.
- Knowledge of Quote-to-Cash and CPQ processes.
- Strong analytical and reporting skills using tools such as Tableau Power BI or similar. o Advanced proficiency in Excel and PowerPoint.
- Soft Skills:
- Strong project management and cross-functional collaboration skills.
- Analytical mindset with the ability to translate complex data into actionable insights.
- Excellent communication and presentation skills.
Nice to have
- Experience with partner lifecycle management platforms (e.g. Impartner Zift or Allbound).
- Familiarity with SaaS business models and channel sales motions.
- Experience supporting global partner programs or working in matrixed organizations.
Benefits
DigiCert offers a competitive benefits package for all of our full-time employees.
DigiCert is an Equal Opportunity employer and is committed to diversity in its compliance with applicable federal and state laws DigiCert prohibits discrimination on the basis of race or ethnicity religion color national origin sex age sexual orientation gender identity/expression veterans status status as a qualified person with a disability or genetic information. Individuals from historically underrepresented groups such as minorities women qualified person with disabilities and protected veterans are strongly encouraged to apply.
#LI-IW1
Required Experience:
Senior IC
Key Skills
- Business Development
- Presentation Skills
- Motivational Interviewing
- Employee Relations
- Growing Experience
- Crisis Intervention
- Go
- HR Sourcing
- Account Management
- Enterprise Sales
- Human Resources
- Workday
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
