IT Systems & Support Administrator

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy a clinically proven form of therapy for autism. We serve thousands of families across nine states and are growing rapidly to meet the need for services. Each day our team seeks to make every moment count for our clients and for each other.

Kyos innovative and effective Administrative team works together to ensure the best possible experience for Kyos current and future clients and teammates.

The IT Systems and Support Administrator is responsible for managing maintaining and supporting the organizations IT infrastructure while providing Tier 1 and Tier 2 technical support to internal users. This hybrid role ensures the stability security and efficiency of systems and services across the company while serving as the primary point of contact for IT requests troubleshooting and user enablement.

While this is a remote work-from-home position candidates must reside in one of the following metro areas: Houston Dallas Austin Orlando Tampa or Miami. It is required to have reliable internet connectivity and the ability to collaborate effectively with team members across multiple locations using virtual tools.

Salary Range: $70000 - $80000 DOE and Location

WHY KYO

• Fun-Loving & Tenacious Team: Work with a supportive and spirited team that values collaboration and knows how to enjoy the journey.
• Comprehensive Benefits: Enjoy medical vision dental and life insurance.
• Financial Wellness: Plan for the future with our 401(k) program and cell phone stipend.
• Work-Life Balance: Take time for yourself with vacation (19 days of PTO per year) and holiday pay (10 days per year) ensuring you stay refreshed and energized.
• Employee Assistance Program: Access resources to support your personal and professional well-being.

RESPONSIBILITIES (Including but not limited to):

Helpdesk & End-User Support

• Provide Tier 1 and Tier 2 technical support for hardware software and network issues.
• Respond to internal support tickets promptly and document resolutions in the IT knowledge base.
• Train staff on new technologies and promote IT best practices.
• Troubleshoot issues with macOS Windows iOS and Android devices.
  
  

System Administration & Infrastructure Management

• Administer and support company SaaS platforms including Google Workspace Jira Genesys and DocuSign.
• Manage user provisioning access control and deprovisioning during onboarding/offboarding processes.
• Support the companys MDM platform (e.g. JAMF) for device management and compliance.
• Monitor system performance and resolve technical issues proactively.
• Maintain documentation of IT systems policies and procedures.
  
  

Procurement & Asset Management

• Oversee procurement deployment tracking and return of company devices (laptops tablets monitors etc.).
• Maintain accurate inventory records for all IT assets.
• Ensure devices and software are configured in compliance with company policies and HIPAA standards.

Security & Compliance

• Ensure security of systems and data through access management and monitoring.
• Maintain compliance with HIPAA and internal security protocols.
• Regularly update systems and applications to ensure protection from vulnerabilities.

Qualifications

• Experience: 46 years combined experience in IT administration and help desk support.
• Technical Skills:
  • Proficiency with Google Workspace administration Jira Genesys DocuSign and other SaaS applications.
  • Experience with macOS Windows and mobile device platforms (iOS/Android).
  • Familiarity with MDM tools such as JAMF or similar solutions.
    
    
• Soft Skills:
  • Excellent communication troubleshooting and organizational abilities.
• Strong problem-solving and multitasking skills.
• Ability to work independently and effectively in a remote environment.

Physical and Work Environment Requirements

• Ability to sit and use a computer for extended periods.
• Manual dexterity for data entry and standard office equipment use.
• Ability to read and interpret documents in English such as manuals and training materials.
• Minimal physical effort and risk exposure.
• Reliable home office setup with stable internet connectivity.