Manager 1, Technical Support Engineering

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are Datadogs in-house product experts. The technical solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos presentations technical evaluations and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

Manage develop and mentor a fast-paced team of Solutions Engineers who respond to client requests reproduce and troubleshoot issues and dive into the 1000 integrations that Datadog works with
Ensure successful onboarding of new Solutions Engineers
Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
Review and help prioritize Solutions Engineering escalations and follow up with customers in Japan
Dispatch customer requests throughout the day as part of a queue rotation schedule
Oversee demo training and assist in demo certification
Assist with incident response during outages/incidents communicating with customers and providing our internal teams with info that were getting first-hand from those customers
Build out documentation and knowledge base articles for a variety of technologies

Who You Are:

Passionate about people management and/or mentorship with previous experience leading a team
Self-motivated detail-attentive and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A tinkerer with some programming experience and a basic knowledge of Linux
Fluency in English and Japanese (both spoken and written) at a business or native level is required for this role.
Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your experience we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development product training and career pathing
An inclusive company culture able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Required Experience:

Manager