Loan Servicing & Operations Manager (Brick City Capital)

Newark, DE - USA

Yearly Salary: $ 70000 - 80000

Posted on: 09-11-2025

Vacancies: 1 Vacancy

Job Summary

Position overview:

The Loan Servicing & Operations Manager will lead the launch and ongoing development of Brick City Capitals in-house servicing platform. This role will be instrumental in implementing our Q4 2025 initiative to transition loan servicing operations from external parties to an internally managed borrower-first experience.

This individual will be responsible for building the departments operational backbone - overseeing servicing tasks coordinating third-party vendors managing borrower communications and maintaining investor reporting standards.

Youll be the key driver in turning servicing into a profit center and a strategic function helping Brick City Capital retain customer relationships generate repeat business and deliver top-tier experiences to both borrowers and note buyers.

The anticipated annual base cash compensation for this role is $70000 - $80000 per year.

This role also has a variable cash compensation component making the annual total on-target cash compensation $100k.

What you will do:

Servicing department buildout
- Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios.
- Collaborate cross-functionally to transition note buyers to in-house servicing
- Onboard and manage vendor relationships for payment processing escrow administration collections and more.
- Develop and own SOPs for servicing workflows including loan onboarding escrow payoffs and investor remittance.
Customer service & borrower retention
- Serve as the primary point of contact for borrower servicing inquiries and escalations.
- Train future team members on servicing agreements loan documents and customer engagement.
- Establish and manage processes for proactive borrower outreach - eg post-payment reserve depletion and at 3 year intervals for repeat loan opportunities.
Vendor & technology management
- Select and implement third-party vendors for payment processing escrow (tax & insurance) and collections.
- Ensure vendor contracts cover all servicing obligations (eg flood insurance verification escrow analysis etc.)
- Oversee technology integration between LOS CRM (Salesforce) and servicing systems.
Compliance legal & oversight
- Maintain regulatory compliance across all servicing activities including bankruptcy and foreclosure workflows.
- Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols.
Investor reporting & remittance
- Design and deliver standardized monthly reports and fund remittances to note buyers.
- Establish a framework for ad-hoc reporting requests and determine fee structure for customizations.
- Support internal stakeholders with servicing performance analytics.
Collections & payoff processing
- Oversee early-stage collections (up to 60 days delinquent) leveraging broker relationships to drive resolution.
- Create escalation and default prevention processes in partnership with vendors.
- Ensure payoff quotes lien releases and closing documentation are accurate and completed timely.
Team leadership & growth
- Lead day-to-day servicing operations as the departments founding team member.
- Collaborate with Asset Management leadership to scale the team as the portfolio grows.
- Support hiring onboarding and training of future servicing staff.

What you will bring to the table:

We encourage you to apply even if you dont meet all of the listed criteria.

5 years of experience in mortgage servicing ideally in DSCR non-QM or business-purpose lending.
5 years of client/customer facing role with high focus on deescalation of matters.
Demonstrated ability to build servicing functions and to manage vendor-driven servicing models.
In-depth knowledge of escrow collections payoff and investor remittance workflows.
Strong understanding of servicing contracts borrower documentation and investor agreements.
Experience managing servicing tech stack and integrating with CRM/LOS systems.
Proven leadership project management and customer service skills.
Familiarity with key servicing vendors such as FCI Petra Lereta Allied CoreLogic etc. is highly preferred.

What we bring to the table:

An opportunity to build a function from the ground-up at a rapidly expanding young organization.
A company culture thats quite out of this world.
Direct access to executive leadership and strategic decision-making.
Opportunity to grab destiny by its horns and to create your own path.
Fast-paced mission-driven environment with serious growth opportunity.
A team that values integrity entrepreneurial spirit overall excellence accountability and ownership.

What we look for in all our staff:

A demonstrated track record of winning; we never stop at just enough.
An insatiable eagerness to continuously learn and to be coached; we are lifelong learners and always make ourselves available to others to teach us something new.
A possession of strong entrepreneurial spirit; we have a burning passion for building something great out of nothing.
A big vision for themselves and those around them; we always strive to be the best version of ourselves and help those around us do the same.
An unwavering sense of integrity; an individual who roots oneself with a core belief that how one does anything is how one does everything.

Additional Information

Leverage Companies is an equal opportunity and an E-verify employer. We are committed to building a diverse inclusive and equitable workforce and do not discriminate based on characteristics of any kind. Leverage Companies is committed to providing reasonable accommodations for any candidates with disabilities who may need assistance during the talent acquisition process. To request a reasonable accommodation please email

Leverage Companies highly values having employees working in-office to foster a collaborative work environment and company culture. Under certain circumstances a hybrid working arrangement with a minimum of 3 days in office in Newark NJ may be arranged.

Required Experience:

Manager

Position overview:The Loan Servicing & Operations Manager will lead the launch and ongoing development of Brick City Capitals in-house servicing platform. This role will be instrumental in implementing our Q4 2025 initiative to transition loan servicing operations from external parties to an interna...

Position overview:

The anticipated annual base cash compensation for this role is $70000 - $80000 per year.

This role also has a variable cash compensation component making the annual total on-target cash compensation $100k.

What you will do:

Servicing department buildout
- Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios.
- Collaborate cross-functionally to transition note buyers to in-house servicing
- Onboard and manage vendor relationships for payment processing escrow administration collections and more.
- Develop and own SOPs for servicing workflows including loan onboarding escrow payoffs and investor remittance.
Customer service & borrower retention
- Serve as the primary point of contact for borrower servicing inquiries and escalations.
- Train future team members on servicing agreements loan documents and customer engagement.
- Establish and manage processes for proactive borrower outreach - eg post-payment reserve depletion and at 3 year intervals for repeat loan opportunities.
Vendor & technology management
- Select and implement third-party vendors for payment processing escrow (tax & insurance) and collections.
- Ensure vendor contracts cover all servicing obligations (eg flood insurance verification escrow analysis etc.)
- Oversee technology integration between LOS CRM (Salesforce) and servicing systems.
Compliance legal & oversight
- Maintain regulatory compliance across all servicing activities including bankruptcy and foreclosure workflows.
- Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols.
Investor reporting & remittance
- Design and deliver standardized monthly reports and fund remittances to note buyers.
- Establish a framework for ad-hoc reporting requests and determine fee structure for customizations.
- Support internal stakeholders with servicing performance analytics.
Collections & payoff processing
- Oversee early-stage collections (up to 60 days delinquent) leveraging broker relationships to drive resolution.
- Create escalation and default prevention processes in partnership with vendors.
- Ensure payoff quotes lien releases and closing documentation are accurate and completed timely.
Team leadership & growth
- Lead day-to-day servicing operations as the departments founding team member.
- Collaborate with Asset Management leadership to scale the team as the portfolio grows.
- Support hiring onboarding and training of future servicing staff.

What you will bring to the table:

We encourage you to apply even if you dont meet all of the listed criteria.

5 years of experience in mortgage servicing ideally in DSCR non-QM or business-purpose lending.
5 years of client/customer facing role with high focus on deescalation of matters.
Demonstrated ability to build servicing functions and to manage vendor-driven servicing models.
In-depth knowledge of escrow collections payoff and investor remittance workflows.
Strong understanding of servicing contracts borrower documentation and investor agreements.
Experience managing servicing tech stack and integrating with CRM/LOS systems.
Proven leadership project management and customer service skills.
Familiarity with key servicing vendors such as FCI Petra Lereta Allied CoreLogic etc. is highly preferred.

What we bring to the table:

An opportunity to build a function from the ground-up at a rapidly expanding young organization.
A company culture thats quite out of this world.
Direct access to executive leadership and strategic decision-making.
Opportunity to grab destiny by its horns and to create your own path.
Fast-paced mission-driven environment with serious growth opportunity.
A team that values integrity entrepreneurial spirit overall excellence accountability and ownership.

What we look for in all our staff:

A demonstrated track record of winning; we never stop at just enough.
An insatiable eagerness to continuously learn and to be coached; we are lifelong learners and always make ourselves available to others to teach us something new.
A possession of strong entrepreneurial spirit; we have a burning passion for building something great out of nothing.
A big vision for themselves and those around them; we always strive to be the best version of ourselves and help those around us do the same.
An unwavering sense of integrity; an individual who roots oneself with a core belief that how one does anything is how one does everything.

Additional Information

Required Experience:

Manager

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

Leverage Companies

Leverage Companies is a dynamic real estate private equity platform on a mission to create millionaires through real estate. We operate a vertically integrated ecosystem comprised of these divisions . Founded in 2018 proudly headquartered in Newark, NJ, we are scaling rapidly and buil ... View more

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