Client Technical Onboarding Associate

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

Join JPMorgan Chase as a Technical Implementation Specialist and play a pivotal role in Commercial Banking client onboarding. Collaborate with a global team to deliver innovative Treasury Services solutions and ensure a smooth client experience. Be part of a supportive culture that values excellence inclusion and your professional growth.

Job Summary

As a Technical Implementation Associate within the Commercial Banking Client Onboarding team you will manage end-to-end Treasury Services implementations for clients. You will coordinate with internal partners and clients to deliver tailored solutions and ensure a seamless onboarding experience. Your role is essential in driving client satisfaction and supporting the strategic goals of Commercial Banking

Job Responsibilities:

Serve as primary point of contact for technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and/or Global Treasury Services implementations with Commercial Banking clients.
Deliver Host-to-Host and/or Host-to-Host Online and/or API Implementations for Commercial Banking clients which utilize SWIFT and/or ISO XML and/or Bank file and message formats.
Be responsible primarily for regional client technical onboardings with the aim to covermulti-entity multi-jurisdictionproduct & service implementations.
Manage client and internal partner expectations by establishing realistic timelines deliverables and dependencies with the goal to achieve deal pipeline discipline andensuring that all customer expectations are met.
Use project management tools to drive the successful project outcomes communicate status updates and document project scope testing and systems setup prioritizing tasks resources and stakeholders across time zones.
Maintain project documentation to meet quality assurance or quality control standards and in compliance with regulatory requirements.
Empower for escalations when support is needed to remove obstacles to success.
Be able to identify gaps in the client onboarding journey where we can do better suggest options for a solution and execute continuous improvement towardsclient excellence.

Required qualifications capabilities and skills

Bachelors Degree in Business Science Mathematics Information Systems Economics or related disciplines.
Minimum 5 years of work experience in implementationservicingtechnical support or product roles with client-facing experience.
Proven capability of applying project management methodology to develop an implementation plan and execute in a dynamic client-facing environment.
Demonstrate familiarity with technical standards used in the payments industry such as ISO XML API JSON structural and delimited files.
Ability to clearly communicate partner and influence - leading others to a common goal
Track record of independent problem-solving within the technical and/or payments domain.
Comfort in using technology such as Zoom Teams Outlook and other collaboration tools to drive client discussions across time-zones.
Possess a keen interest in evolving payments technologies and payment industry trends

Preferred qualifications capabilities and skills:

Minimum 2 years of project-related experience within Cash Managementto deliver Host-to-Host and/or Host-to-Host Online and/or API Implementations for Commercial Banking clients which utilize SWIFT and/or ISO XML and/or Bank file and message formats and which can include involvement with the client on scoping or solutioning aspects.
Knowledge and experience with either (or both) ISO 20022 or EDI message formats used in the Cash Management / Treasury Services industry.
Exceptional verbal and written communication skills with the ability to present technical solutions to both technical and non-technical audiences.
Passion for delivering a consistent stellar client and partner experience.
Experience with ERP and TMSintegrations into payments and reporting systems.
Ability to map and document progress of information systems and data workflows.
Comfortable with using AI-technologies with an innovative mindset.

Required Experience:

DescriptionJoin JPMorgan Chase as a Technical Implementation Specialist and play a pivotal role in Commercial Banking client onboarding. Collaborate with a global team to deliver innovative Treasury Services solutions and ensure a smooth client experience. Be part of a supportive culture that values...

Description

Job Summary

Job Responsibilities:

Serve as primary point of contact for technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and/or Global Treasury Services implementations with Commercial Banking clients.
Deliver Host-to-Host and/or Host-to-Host Online and/or API Implementations for Commercial Banking clients which utilize SWIFT and/or ISO XML and/or Bank file and message formats.
Be responsible primarily for regional client technical onboardings with the aim to covermulti-entity multi-jurisdictionproduct & service implementations.
Manage client and internal partner expectations by establishing realistic timelines deliverables and dependencies with the goal to achieve deal pipeline discipline andensuring that all customer expectations are met.
Use project management tools to drive the successful project outcomes communicate status updates and document project scope testing and systems setup prioritizing tasks resources and stakeholders across time zones.
Maintain project documentation to meet quality assurance or quality control standards and in compliance with regulatory requirements.
Empower for escalations when support is needed to remove obstacles to success.
Be able to identify gaps in the client onboarding journey where we can do better suggest options for a solution and execute continuous improvement towardsclient excellence.

Required qualifications capabilities and skills

Bachelors Degree in Business Science Mathematics Information Systems Economics or related disciplines.
Minimum 5 years of work experience in implementationservicingtechnical support or product roles with client-facing experience.
Proven capability of applying project management methodology to develop an implementation plan and execute in a dynamic client-facing environment.
Demonstrate familiarity with technical standards used in the payments industry such as ISO XML API JSON structural and delimited files.
Ability to clearly communicate partner and influence - leading others to a common goal
Track record of independent problem-solving within the technical and/or payments domain.
Comfort in using technology such as Zoom Teams Outlook and other collaboration tools to drive client discussions across time-zones.
Possess a keen interest in evolving payments technologies and payment industry trends

Preferred qualifications capabilities and skills:

Minimum 2 years of project-related experience within Cash Managementto deliver Host-to-Host and/or Host-to-Host Online and/or API Implementations for Commercial Banking clients which utilize SWIFT and/or ISO XML and/or Bank file and message formats and which can include involvement with the client on scoping or solutioning aspects.
Knowledge and experience with either (or both) ISO 20022 or EDI message formats used in the Cash Management / Treasury Services industry.
Exceptional verbal and written communication skills with the ability to present technical solutions to both technical and non-technical audiences.
Passion for delivering a consistent stellar client and partner experience.
Experience with ERP and TMSintegrations into payments and reporting systems.
Ability to map and document progress of information systems and data workflows.
Comfortable with using AI-technologies with an innovative mindset.

Required Experience:

Key Skills

JSP
Lever
Oracle EBS
PaaS
Service-Oriented Architecture
Business requirements
Jdbc
XML
Microservices
Cloud Development
ERP Systems
Oracle

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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