Intake Specialist
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Job Location:
Baltimore, MD - USA
Yearly Salary:
$ 51580 - 79673
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Contact individuals that file complaints against DPSCS or DJS to review dispute resolution process and collect additional information.
- Accurately document all communications with complainants and pertaining to complaints in the case management system.
- Collaborate with the Executive Administrator and OCO staff in their resolution of complaints by ensuring that they have all the necessary case information and documents in a timely manner.
- Answer complaint-related phone calls as well as general inquiry phone calls while always maintaining professionalism.
- Compose email correspondence using correct grammar spelling and punctuation and following OCO office procedures.
- Demonstrate attention to detail by accurately collecting entering updating and correcting data in OCOs complaint case management system to inform departmental decision-making.
- Review digital files for accuracy and completeness follow-up on outstanding materials. Build familiarity with a wide range of laws regulations and current events pertaining to corrections and juvenile justice to communicate with citizens effectively and accurately.
- Assist management in administrative tasks related to the preparation of reports and information requests participate in other special projects and tasks as assigned.
- Use Language Line interpretation service to facilitate communication with citizens having limited English proficiency.
- Assist with the divisions community outreach including communication with citizens and attending public hearings and occasional off-site events.
- Maintain a positive professional relationship with all stakeholders.
- Effectively manage time and meet deadlines.
- Work well with others as part of a team.
- Responsible for maintaining compliance with OCO policies and procedures to ensure the timely delivery of services on a daily and long-range basis.
- Maintain timely and effective communication.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience performing administrative staff clerical clerical technical or secretarial work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.
- At least one year of experience working with the public in a customer service capacity or other public-facing role.
- Experience working with Salesforce. If not Salesforce then experience working with another customer relationship/complaint/case management software or application (ie: Zendesk ClientTrack Silvertrac etc).
- Experience working with diverse populations including juvenile or incarcerated individuals their families and advocacy groups.
- Experience conducting audits investigations or oversight activities within a juvenile correctional or similar setting.
- Familiarity with Marylands Juvenile or correctional system and relevant stakeholders.
- Experience working with governmental bodies and legislative processes.
- Individuals with relevant lived experience welcomed to apply.
LICENSES REGISTRATIONS AND CERTIFICATIONS
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However if you are unable to apply onlinethe paper application and supplemental questionnaire may be submitted to:Department of Budget and Management Recruitment andExamination Division 301 W. Preston St. Baltimore MD application materials must be received in our officeby theclosing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment please contact theDBM Recruitment andExamination Division ator MD TTY Relay Service 1-.
As an equal opportunity employer Maryland is committed to recruitment retaining and promoting employees who are reflective of the States diversity.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
