Investigator 4

Respect. Professionalism. Integrity. Accountability.

Help protect the consumers of Washington state!

Investigator 4

Salary Range:62 Step A ($73284) Step L ($96144) annually.

The starting employment offer will be determined based on the successful candidates qualifications. Typically Step M of the pay range is a longevity step.

This recruitment is open until Tuesday November 18 2025 at 11:59pm.

UTC reserves the right to make a hiring decision and/or choose to close or extend this recruitment at any given time after seven (7) days. Submitted applications could be used to fill comparable positions that open within the next 60 days.

The Opportunity:

The Investigator 4plays a critical role within the consumer protection division supervising a team conducting administrative investigations into commission regulated companies ensuring compliance with statutes rules orders and company tariffs. The team also works with out-of-compliance companies to bring them into regulatory compliance.

The incumbent independently conducts the most complex or controversial investigations involving a pattern of fraud unfair business practices or misconduct and makes recommendations based on those investigations. Following through with actions where a company has violated state law or UTC rule.

Hybrid:

Although this is a hybrid opportunity the successful incumbent must reside within Washington state and must be available to report to the Lacey Washington headquarters building as needed.

Travel:

Occasional travel during and outside normal work hours throughout the state for public meetings or hearings related to commission filings may be required.

The duty station for this position is the UTCs Lacey headquarters. Employees are not compensated for travel time between their residence and the duty station.

The Utilities and Transportation Commission (UTC):
Our mission is to protect the people of Washington by ensuring that investor-owned utility and transportation services are safe equitable available reliable and fairly priced.

We protect consumers by regulating the rates services and practices of private or investor-owned utilities and transportation companies to ensure they are safe equitable reliable and affordable.

The UTC is continually recognized for its excellence and integrity as a regulatory agency as we challenge the status quo and ourselves to ensure equitable outcomes for our customers and the people of Washington State.

We recognize that our employees are the key to the agencys success. We are committed to our work but value balance with our personal lives. We demonstrate our commitment to employees by providing an environment that stimulates professional growth and offers continuing learning opportunities meaningful work and a comprehensive benefits package.

For more information about our benefits or working at UTC please visit ourwebsite.

What We Offer Our Employees:

• UTC fosters an environment ofdiversity equity inclusion and belonging while striving to hire and retain a workforce from the communities we serve.
• We place importance on a healthybalance between personal and professional lives; offering flexible work schedules wellness programs and mobile/telework opportunities.
• Through the state our employees (and their families) are offered options for medical dental vision and basic life insurance.
• We offer enrollment into the state retirement programs and a deferred compensation plan.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Some of what youll do:

The primary responsibilities include:

• Supervise coach lead and provide direction to the compliance investigations section as well as providing ongoing coaching and development.
• Plan investigative activities assign investigations provide guidance and instruction and review work of compliance investigators.
• Oversee work assignments to ensure tasks are completed timely and accurately.
• Review staffs draft investigative reports compliance letters and data requests for accuracy and completeness providing instruction and feedback.
• Develop timely performance development plans set expectations and provide meaningful performance evaluations including identifying and recommending necessary training areas of growth and development within position and career goals.
• Lead recruitment activities and participate in interviews and the hiring of compliance investigators.
• Ensure accurate leave is submitted timely for absences and preapproved leave requests are reviewed and processed within the same pay period.
• Independently plan and conduct very complex or controversial administrative investigations into commission regulated utility and transportation companies.
• Prepare detailed investigation reports documenting investigation facts investigator findings and staff recommendations for enforcement actions and penalties.

Additional duties include but arent limited to the following:

• Prepare and issue compliance letters to companies that include technical assistance describing violations of law rule company tariff or commission order; how to correct the violations; and require the company to respond directly to staff with a plan for correcting violations.
• Represent the agency in quasi-judicial formal proceedings before the commission regarding very complex issues. Work directly with commission legal counsel to prepare for hearingsdevelop and present testimony both in writing and at hearing and answer questions oncross-examination by opposing legal counsel.
• Develop prepare update and present compliance training to household goods industry representatives both in a virtual and in-person setting.

Required Qualifications:

AND

Knowledge Skills and Abilities:

• Investigative Skills Ability to use methods principles standards and techniques of investigating auditing and record keeping to research analyze gather and document information and evidence to determine if a company is compliant with laws rules orders or tariffs regarding administrative matters; and understand how to document investigative results in a way that others can understand and act upon their significance.
• Analytical Skills and Critical Thinking Use a variety of techniques to evaluate information and identify factors affecting or contributing to issues of noncompliance determine what improvements the company can make to come into compliance and form accurate conclusions to make recommendations for commission action.
• Reading/Writing Skills Read comprehend and accurately interpret written reports and materials. Write and edit memos letters reports and other materials to reflect clarity organization and compliance with the Washington state government plain talk principles the UTCs Inclusive Language Guide and the Style Guide.

Demonstration of:

Diversity Equity and Inclusion (DEI) Competencies (expected of all employees):

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

UTC Values (expected of all employees):

• Respect
• Professionalism
• Integrity

UTC Core Competencies (expected of all employees):

• Accountability
• Measuring Success and Improvement
• Customer Focus
• Results Focus
• Communication Skills
• Adaptability/Flexibility
• Self-Development
• Continuous Process Improvement

Desired Qualifications:

• Knowledge of broad regulatory principles and practices.
• Knowledge of WA State laws and UTC rules and regulations pertaining to protecting the consumers of regulated services.
• Knowledge of writing and presenting testimony in support of complex determinations and testifying under cross examination in formal legal proceedings.
• Proven effective creation and delivery of training and information in public forums.
• Bachelors degree in public administration business administration criminal Justice law transportation or related field.
• Ability to use computer software such as Microsoft Word and Excel to collect information and compose reports. Uses computer databases such as case tracking and general computer systems such as the internet to research and retrieve data and information.

READ THE FOLLOWING INFORMATION COMPLETELY:

• This position is overtime exemptfrom the requirements of the Fair Labor Standards Act.
• RCW 80.01.020limits the UTCs ability to employ any person who owns stock in any company the UTC regulates or is otherwise financially interested in such company. Such interests include those of an employees spouse.

How to Apply:

Interested in joining the UTC team Click the Apply button at the top to begin! To be considered for further screening ensure you attach the following documents to your completed application:

1. Letter of Interest-describing how you meet the position qualifications and why you believe you are the ideal candidate.
2. Resume- detailing your applicable competencies experience and education.
3. References-At minimum three (3) professional references with current telephone numbers and email addresses must be included with your application; one (1) contact MUST be your current or most recent supervisor.

The initial screening of candidates will be solely based on the contents and completeness of the application including answers provided to the Supplemental Questionnaire along with the required attachments - letter of interest resume and references submitted as part of the application process.

Please note see resume will not substitute for completing the work experience section of the application or supplemental questionnaire.

If you have gotten this far and are thinking you do not qualify consider again! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the UTC we are dedicated to building a diverse and authentic workplace centered in belonging. If you are excited about this role but your experience does not align perfectly with every qualification in the job description we encourage you to apply anyway. You may just be the candidate needed for this or other roles.

All information may be verified; additional documentation may be may be disqualified if the education and/or work experience does not include information used to meet the minimum qualifications of the job.

The UTC is an equal opportunity employer. We want to make sure you have an equal opportunity to join our team. Our commitment is making sure current and future employees are treated fairly and equally without regard to age sex (including gender identity) race ethnicity disability sexual orientation veteran status marital status or religious or political affiliation.

Persons needing accommodation in the application process or this announcement in an alternative format may contactFor TTY service please call the Washington Relay Service at 7-1-1 or 1-.

For more information about the UTC please visit:

State of Washington: