NetworkSystems Analyst

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Network/Systems Analyst
Location: NYC NY
Permanent Full Time Position

Work: Onsite
Interview Mode: Phone/Video & In-Person

Responsibilities:

Provide Expert Technical Support: Serve as a first point of contact for IT support requests delivering timely and high-quality solutions for software hardware and networking issues.
Facilitate Meeting Technology: Support video conferences client meetings and presentations ensuring flawless setup and execution across platforms and offices.
System Maintenance & Deployment: Install configure and maintain client standard software and hardware; ensure all office computers printers and devices are fully operational.
Collaborate Firmwide: Partner with IT and administrative teams on meeting logistics event technology and firmwide initiatives.
Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document escalate and resolve all IT service requests efficiently.
Security & Compliance: Enforce firm data security standards assist in managing network maintenance and promote best practices for mobile and remote access tools (Citrix VPN iOS).
Project Support: Participate in IT rollouts upgrades and training to drive technology adoption and continuous improvement.
Customer Service Excellence: Act as a trusted IT partner to attorneys and staff ensuring clear communication reliable follow-up and outstanding end-user experience.

Required:

7 years of IT support experience in software hardware and networking technologies; Professional services experience.
Advanced proficiency in Microsoft Windows Office Suite Teams ServiceNow Citrix and VPN tools.
Strong working knowledge of LAN/WAN systems iManage mobile technologies (iOS/iPadOS) and document management systems.
Demonstrated expertise in customer service troubleshooting and project execution.
Associates or Bachelors degree preferred; equivalent experience considered.

Job Title: Network/Systems Analyst Location: NYC NY Permanent Full Time Position Work: Onsite Interview Mode: Phone/Video & In-Person Responsibilities: Provide Expert Technical Support: Serve as a first point of contact for IT support requests delivering timely and high-quality solutions for ...