Dynatrace configuration & Administration Analyst

Technically lead and mentor L1 and L2 support teams providing guidance knowledge transfer and escalation support

Exhibit strong product fundamentals and technical understanding of Dynatrace and associated observability tools

Dynatrace Managed Administration including cluster management and best practices

Provide L3 support for Dynatrace APM including incident analysis root cause identification and resolution of complex application and infrastructure monitoring issues

Manage customer escalations and conduct customer calls as required

Configure and maintain dashboards alerting profiles tagging synthetic monitors and business transactions

Set up and manage ActiveGates for custom plugins extensions and synthetic monitoring

Onboard and manage OneAgents for OpenShift & Kubernetes workloads

Set up RUM (Real User Monitoring) for applications

Troubleshoot issues perform log analysis and drive resolution to closure

Handle SSL certificate renewals/removals port checks and firewall connectivity verification

Work with Dynatrace Support to raise track and resolve tickets

Manage incidents service requests change requests and problem records

Collaborate with cross-functional teams for monitoring enablement and ensure adherence to performance monitoring best practices

Kubernetes & OpenShift administration; exposure to AWS and GCP environments

Automate routine maintenance tasks and deployment activities using scripting (Python Shell) and infrastructure-as-code tools

Participate in service improvement initiatives and contribute to refining monitoring standards and operational processes

Analyze trends and provide proactive recommendations for dashboards problem detection rules and monitoring coverage

Develop and maintain technical documentation runbooks and knowledge base articles

Stay updated with Dynatrace product features industry trends and observability best practices

Knowledge of or other application frameworks and their monitoring requirements

Strong troubleshooting skills in distributed and cloud-native application environments

Collaborate with business teams to translate technical insights into actionable recommendations

Strong understanding of ITIL and ITSM workflows including incident change and problem management