General Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
1. Operational Leadership
- Manage day-to-day sportsbook and casino operations including marketing trading CRM payments and customer service.
- Develop and implement operational frameworks and processes to drive efficiency quality and scalability.
- Ensure seamless collaboration between internal teams; finance product tech compliance marketing and support.
- Maintain operational readiness for new product releases promotions and platform updates.
2. Performance & Commercial Delivery
- Own delivery of KPIs across revenue margin retention and player experience.
- Oversee forecasting budgeting and daily performance tracking against key metrics.
- Identify and act on opportunities to increase player lifetime value optimize margins and reduce costs.
- Work closely with the MD and Finance team to align operational execution with commercial objectives.
- Ensure timely and accurate reporting to management with actionable insights.
3. Compliance & Governance
- Ensure full compliance with South African gaming regulations and provincial licensing conditions.
- Oversee internal processes related to AML KYC responsible gaming and data protection.
- Liaise with regulators and compliance officers to ensure smooth operational oversight and audit readiness.
- Promote a culture of integrity and accountability across all departments.
4. Product & Technology Alignment
- Collaborate with the Product and Technology teams to improve platform stability user experience and feature delivery.
- Translate operational needs into technical requirements to enhance automation and efficiency.
- Support product innovation by providing operational feedback and real-world market insight.
- Stay informed on emerging technologies market trends and competitor developments in iGaming.
5. Team Management & Development
- Lead and develop cross-functional operational teams setting clear goals and KPIs.
- Foster a culture of ownership innovation and continuous improvement.
- Mentor team leads in data literacy process excellence and agile execution.
- Partner with stakeholders to build out future capability as the group scales.
6. Partner & Stakeholder Coordination
- Manage key supplier relationships (platforms payment providers affiliates and data feeds).
- Support group-level initiatives that span B2B and B2B2B channels ensuring operational alignment.
- Collaborate with group exec teams to leverage shared assets and insights.
Qualifications :
Required:
- Minimum 7 years experience in iGaming with strong exposure to sportsbook and casino operations.
- At least 3 years in a senior operational or management role within a regulated environment.
- Proven expertise in player operations platform management and CRM execution.
- Strong understanding of South African regulatory frameworks and compliance practices.
- Demonstrated ability to build and lead operational teams in fast-paced scaling environments.
- Data-driven mindset with the ability to interpret KPIs dashboards and player analytics to drive decisions.
- Hands-on familiarity with CRM BI and operational analytics tools
Preferred:
- Experience working in B2B or B2B2B gaming technology businesses.
- Proven experience bridging commercial goals with product and technology execution.
- Bachelors degree in Business Operations Technology or related field.
Key Competencies:
- Entrepreneurial builder mindset with operational discipline
- Deep domain knowledge of iGaming and digital entertainment
- Analytical and commercially astute
- Technology-literate and process-oriented
- Excellent leadership communication and decision-making skills
- Resilient adaptable and solutions-driven
Performance Metrics:
- Revenue growth and profitability within operational budgets
- Player acquisition retention and engagement rates
- Platform uptime and operational efficiency
- Compliance health and audit outcomes
- Team delivery and performance KPIs
Additional Information :
Why Join Us
Be part of a technology-first iGaming group with a footprint across B2B B2B2B and B2C sectors.
Take ownership of the operational core of a growing South African-licensed business.
Work alongside experienced leaders innovators and technologists in a culture that rewards initiative and results.
Help shape the next generation of digital betting and gaming experiences in South Africa and beyond.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
We are a new and upcoming Live Studio based in Cape Town. Our aim is to deliver a world class betting/ Live Studio experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company ... View more
