Support Technician

Business Unit: Technology Operations and Cyber Security
Salary range: 28800 to 35000 per annum DOE
Location: Onsite Newcastle Gosforth office 100% Office based
Contract type: Permanent

Our Team

The IT Site Support team plays a vital role as a second-line function committed to resolving incidents and ensuring that everyone in the bank has the necessary tools to perform their jobs effectively. We prioritize clear communication exceptional customer service and outstanding results. Our team members are distributed across the country working in a hybrid model to support our branch network main offices and remote workers.

What youll be doing

• Perform onsite deskside support for Virgin Money colleagues in the Newcastle Gosforth Location
• Take ownership of incident tickets and deliver good outcomes within SLA targets
• Provisioning hardware for new starters and to replace faulty equipment
• Represent the team in meetings drive forward ways to improve the office working environment
• Participate in project work
• Apply exceptional customer service skill ensuring regular communication with internal colleagues and go the extra mile with every call email or request handled
• Work with other teams and third parties to identify and solve problems affecting the IT estate

We need you to have

• Experience of working within an IT support team with a proven track record in colleague support roles and have and understanding of ITIL frameworks
• Windows 11 experience and sound understanding of Microsoft software including O365 Teams etc.
• Experience of PC configuration / Installation
• Be adaptable and able to operate in a constantly changing environment and have excellent problem-solving capabilities
• Knowledge of mobile telephony
• Possess excellent communication skills be comfortable dealing with senior management

Its a bonus if you have but not essential

• Video Conferencing support
• Apple OSX
• Experience in the Financial Services sector

The extras youll get

• 25 days holiday per year which increases over time to 30. Plus an option to buy more giving you even more choice.
• Private medical insurance
• A highly competitive pensionto help you build a strong foundation for retirement.
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Up to 2 days of paid volunteering a year

If were lucky to receive a lot of interest we may close the advert early please ensure to submit your applications as soon as possible.

Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer more rewarding and for the good of society.Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Its important to note that there may be occasions where its not possible to interview all candidates declaring a disability who meet the essential criteria for the certain recruitment situations such as receiving a high-volume of applications we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.