Account Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Who are we
We guideemployeesthrough individual and group therapy or coaching sessions.
Alongside we helpHR teamsto take care of their employees mental health on a daily basis.
Where we are currently:Since our creation in December 2019 more than 320 companies (LOreal Spendesk Qonto Engie Castalie etc.) have joined and we now have over 250000 employees covered in France but also throughout the world!
We have raised 175 million euros and are 60 to help companies improve their mental well-being.
What we believe inExcellence in care is our obsession.
Culture is not nice words we put on the walls we have defined 4 tangible values to make this culture live:Comprehensive selflessness Inexhaustible optimism Distributed ownership Fast agility
Why do we need you
- As an Account Manager your mission is to cultivate and strengthen relationships across our portfolio of clients including a part of key accounts. Youll drive value by identifying opportunities for growth through strategic up-sells and cross-sells directly contributing to mokas expansion and scalability. Your ultimate goal is to position as the trusted go-to partner for all their mental health needs.
- Youll be part of the Customer Care team reporting directly to Sophia our Customer Care Team Lead.
- Being an Account Manager at moka is really different from doing it elsewhere at moka you will:
- Build strong relationships: Develop lasting partnerships with your high-profile clients including HR and People Directors.
- Advise and implement solutions: Act as an expert by proposing and leading Mental Health Roadmaps keeping our services relevant and valuable.
- Manage your client portfolio proactively: Identify opportunities for improvement advise clients strategically and develop action plans using key data and insightful reports.
- Drive growth through upsells: Regularly pitch new products and services to deliver value while contributing to business growth.
- Ensure client retention: Lead contract renewals negotiations and signatures striving for 100% client retention.
- Help us scale: Contribute to the continuous improvement of the Customer Care department by optimizing processes and workflows.
Youre the ideal person if:
- Experience & Adaptability: You have min. 3 years of experience in Account Management within B2B services and youre eager to apply those skills in a fast-paced growing environment.
- Bilingual Excellence: Youre fluent in both French and English with exceptional communication skills that allow you to engage clients effortlessly in both languages.
- Client-Focused & Organized: You thrive in a client-facing role are highly organized and take pride in delivering personalized service to your portfolio of clients.
- Analytically Strong: Your strong analytical skills empower you to not only deliver insightful reports but also identify opportunities for improvement and growth.
- Process-Oriented & Tech-Savvy: You have a knack for process optimization and are comfortable navigating technical aspects to solve client challenges efficiently.
- Calm Sales-Driven Leader: With a cool head under pressure you build strong relationships spot cross-sell and up-sell opportunities and lead with confidence to add value for both clients and the business.
45200 - 59200 a year
We are looking for several account managers to join our team!
-Junior to mid-level (min. 2-4 years of experience) Package from 45200 to 50 200 per year (fix variable May)
-Senior (min. 4-6 years of experience) Package from 54200 gross/year to 59 200 gross/year (fix variable May)
Joining us you will
- Participate in an entrepreneurial fast-growing adventure and the possibility of having a huge potential for evolution inside moka.
- See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations
- Grow as a person and learn within a team of great people
- Be trusted: we hire great talents who lead us to the next level
Well take care of you
- Access to: selfcare individual & group sessions and the possibility to test the new features in preview
- Benefit Fund - May: up to 1500 net / year (125 net / month)
- Work life balance: 60% at the office - 2 days per week or 1 week per month remotely
- Swile Meal voucher card of 10/day (restaurants groceries and food apps)
- Gymlib for sport & wellness allowance
- Transportation allowance (50% reimbursed)
- 7 week holiday policy (& one additional day off per year)
Interview process
- Phoneinterview
- Background Interview
- ACase studyandjob focused interviewto project yourself in your future day-to-day job
- And finally aValues fit interviewto make sure youll feel comfortable at moka
- Offer and reverse interview
If needed we organize other informal talks like coffee with the team.
is a disability-friendly company.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
Nous sommes l'allié santé mentale des entreprises. | Avec moka.care, prenez soin de la santé mentale de vos équipes.
