Service Administrator (Quote Writer)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Global Market Leader in Forklifts & Material Handling Equipment
- Friendly Team Environment
- Salary Bonus TMHA Benefits
The Service Quote Writer (SQW)is responsible for coordinating and finalising Toyota Material Handling equipment repair quotes. This role provides assistance to ASRs (Area Service Representatives) by providing quotes to customers for all tyre and wheel replacements in addition to any rental return or de-hire customer damage repairs. Theprimary function of this role is to complete the quoting process and submit quotes to our customers in timely manner. The SQW works closely with the ASRsand overall Branch Service and Rental Teams.
Key Duties & Responsibilities
- Work with TMHA internal departments suppliers contractors and Account Managers to ensure accurate pricing is applied to quotes.
- Work with the Rental Manager ASRs and Service Department to ensure all rental return De-hire customer damage to TMHA rental units is priced accurately and invoiced according to customer Rental Agreement Terms & Conditions.
- Follow-up outstanding quotations in order to improve the level of customer service and to maximise retail work. Keep track of quotations and provide relevant reporting when requested.
- Compile and complete all quotes in an accurate and timely manner to meet TMHA and customer requirements.
- Liaise with technicians and identify necessary parts sublets and labour required for repairs.
- Update and support relevant databases and systems and ensure all data is correct.
Skills and Experience
- Trade/mechanical background with field or workshop experience (beneficial).
- Solid experience in the spare parts department and TMHA system knowledge (beneficial).
- Experience with Microsoft products (Word Excel Outlook) and ERP (SAP or similar) system.
- Proven experience with liaising and negotiating with all levels of management internal and external customers.
- Experience in processing a high volume of purchase orders and quotes in an accurate and timely manner.
- Strong verbal and written communication skills.
- Strong work ethic in all dealings with customers and TMHA personnel.
About TMHA
Toyota Material Handling Australia (TMHA) is one of Australias leading forklift companies and is the exclusive Australian retailer for new sales of world renowned forklift brands - Toyota and Huski branded equipment. We pride ourselveson being a strong family orientated financially secure business with a great future and prime focus on the development of our people.
Why work for us
- Paid Parental Leave Program
- Family Day Events
- Family Christmas Parties
- Free access to WHEREFIT to gain exclusive offers for health fitness and wellbeing
- Corporate Health Insurance
- Employee Assistance Program available to you and your family
- Dedicated monthly onsite support at our metro locations
- Sense of Purpose with quarterly donations made to local charities and junior sporting clubs
- Onsite School Vacation Care Program (only include in Sydney and Melbourne Ads)
- Enjoy exclusive discounts across Officeworks Toyota Insurance Kinto & Canberra Raiders apparel.
- Financial Wellbeing activities
- Kids School Holiday packs with a range of activities!!
- Career development initiatives.
- Employee Referral Program
Our Commitment
TMHA is committed to the ongoing growth and development of its employees. As a suitable candidate you will be provided with the required training support and development to further expand on your existing knowledge.
How to Apply
If you are interested in this fantastic opportunityplease submit your application with a current Resume and Cover Letter to TMHA viaour website by pressing the Apply button.
Please Note:Pre-employment medical assessments including drug and alcohol testing are a part of the Toyota Material Handling Australia recruitment process.
Required Experience:
Unclear Seniority
Key Skills
- Photography
- Proofreading
- Fact check
- Interviewing
- AP Style
- Journalism
- SEO
- Copywriting
- Creative Writing
- Wordpress
- Blogging
- Writing Skills
About Company
Toyota Forklifts are the world's number one forklift brand with legendary reliability and world leading safety. Browse our wide selection of forklifts for sale and buy with confidence from our trusted material handling experts.
