Director of Operations
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Job Location:
Downey, CA - USA
Yearly Salary:
$ 95000 - 100000
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance leadership and instruction to department heads. Overall budget approval authority for rooms division departments
Salary Range: $95000- $100000 annually
What will I be doing
The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services bell/door services and housekeeping functions in order to maintain the highest level of courteous professional and efficient service to all guests. Specifically you would be responsible for performing the following tasks to the highest standards:
- Direct the activities of key guest contact departments by giving guidance leadership and instruction to department heads and managers. Hires supervises counsels disciplines and evaluates all guest services
- Monitors all rooms related systems that directly impact the guest to ensure proper procedures are in place and followed which allows for an outstanding guest experience.
- Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
- Manages executive office projects by directing staff and monitoring progress as required.
- Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
- Ensure guest reservation policies standards and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
What are we looking for
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.
- Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
- Excellent written verbal and organizational skills required
- Computer literacy and financial management a must
- Ability to resolve guest supervisor and employee conflicts
- Able to manage effectively multiple tasks at all times
- Ability to listen effectively and communicate clearly with guests and coworkers
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
