Client Lead

Client Lead

Amsterdam/Rotterdam

This role is part of our Experience & Engineering team. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Action Bolia OW Blackroll etc

JOB PURPOSE

As a Client Lead within DEPT you obtain and maintain the relationship with our clients. You can build solid and strong relationships as you are an effective communicator. A person that is able to orchestrate navigate and lead the challenges and opportunities of our clients. Someone who is curious who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and delivery ready proposals to solve the challenges of our clients today.

KEY RESPONSIBILITIES

• Champion the client internally act as their advocate within DEPT challenging teams to stay focused on solving the clients most important problems while ensuring quality and timely delivery.
• Take full ownership of the clients business challenges especially those of the CMO developing a deep understanding of their strategic and commercial priorities.
• Build and nurture strong relationships with C-suite stakeholders influencing decisions and driving long-term impact.
• Approach every opportunity with a business-first mindset focusing on delivering measurable results and driving client growth.
• Demonstrate a full understanding of DEPTs capabilities and offerings applying them to solve complex client challenges and coaching teams to do the same.
• Act as the architect who brings together the right people disciplines and solutions to create cohesive strategic approaches for each client.
• Leverage deep industry expertise to understand competitive landscapes audience behaviors and cross-market opportunities.
• Be proactive and transparent identify growth opportunities resolve challenges quickly and maintain trust through open communication.
• Bring energy curiosity and drive ask the right questions challenge assumptions and inspire teams to go further for the client.
• Ensure seamless communication and reporting coordinating internal teams effectively and delivering clear progress updates to stakeholders

WHAT WE ARE LOOKING FOR

• Have 5 years of digital agency experience and a proven track record in a similar commercial client facing role.
• Experience with Client Management in relation to end-to-end digital solution/platform delivery.
• Have a solid understanding of the overall dynamics of the digital industry and digital product delivery process;
• Understands how strategy design technology and data are essential to deliver impactful and valuable digital products / experiences.
• Have a strong communication listening and interpersonal skills in building relationships with professionals of all organizational levels;
• Understands the commercial dynamics of a digital agency.
• Are someone who is able to connect-the-dots across channels and touchpoints internally as externally;
• Have a strong work ethic and the willingness to get the job done while maintaining a supportive empowering and positive attitude;
• Embrace thought-leadership by staying up-to-date on industry news technology trends and best practices;
• Have solid written and verbal communication skills.

WE OFFER

• A flexible hybrid working policy (2-3 days from the office depending on location)
• Stay happy and healthy with a contribution to your health through the OpenUp platform gym and wellness discounts and healthy lunches at the office.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 has been named a Great Place To Work since 2022 in the Netherlands and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big small local or global at DEPT youll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.
• Additional benefits that vary based on location ask your recruiter for more details

WHO ARE WE

We are pioneers at heart. What does that mean We are always looking forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning that with people across 30 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.