Director Property Management Residential

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

As Director Property Management (Residential) you will be responsible for supporting the operational success of Hines growing luxury multifamily portfolio across Canada. You will be executing company strategies related to property management operations by directing the managers across your assigned portfolio and by implementing the policies procedures and practices that enable each property to meet and/or exceed budgeted financial goals and achieve operation performance objectives. Responsibilities include but are not limited to:

• Develops the annual budgets for the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements reconciling monthly statements against approved budget and resolving gaps in the financial portfolio

• Manages the financial and operational performance of the assigned portfolio identifies and investigates indicators of performance deficiencies or opportunities and guides the development of appropriate action plans that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives

• Provides leadership to the team of property managers by interviewing hiring and training team members and by managing their performance in accordance with Company policies values and business practices

• Oversees the appropriate and adequate staffing at each property by interviewing hiring and training team members and by managing their performance in accordance with company policies values and business practices

• Reviews analyzes and interprets market data to identify emerging trends that may impact the performance of the portfolio and works with the property managers and others to develop and implement market plans that drive occupancy and revenue growth

• Lead and support property due diligence efforts including but not limited to audits financial performance reviews and physical inspections ensuring accurate evaluation or acquisition or disposition opportunities

• Provide recommendations and operational insights that inform underwriting assumptions and transition planning

• Participation in the RFP process for new management opportunities highlighting operational expertise and brand differentiators

• Collaborate with owners investors and management partners to resolve escalated issues and implement best practices across the portfolio

• Ensures that the appearance and physical aspects of the properties meet the established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio

• Coordinates work activities and services from vendors consultants and other contractors as needed by researching and identifying needs negotiating contracts monitoring progress processing invoices and ensuring open communication between project team members

• Ensures that all property operations in portfolio are in adherence and compliance with governing business documents (including but not limited to closing documents Property Management Agreements or governing programs)

• Utilizes property management software word processing spreadsheet and database management applications to complete and produce required reports and other employment documents

• Keeps abreast of current changes in technology processes and standards within the industry and area(s) of responsibility by attending internal and external training classes researching and/or subscribing to the internet or other professional publications or utilizing other appropriate method(s) to obtain business and professional information

Minimum Requirements include:

• High school diploma or GED from an accredited institution required

• Bachelors degree from an accredited institution preferred

• Seven or more years supervisory experience in residential operations and four or more years of portfolio management

• Experience with overseeing lease-up and mixed-use properties is strongly preferred

• Experience with third-party management strongly preferred

• Experience in Due Diligence RFP analysis and presentations is preferred

• Industry certifications preferred

• Demonstrates leadership and management skills

• Ability to work in a team-oriented environment

• Possesses professional written and verbal communications skills

• Demonstrates strong attention to detail

• Frequent travel required

• Working indoors 95% of time

• Working outdoors 5% of time

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024.¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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