Client Services SVP Real Assets
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Job Summary
About Citco
Citco is a global leader in fund services corporate governance and related asset services with staff across 80 offices worldwide. With more than $2.5 trillion in assets under administration with in excess of $200 billion in AuA within our Real Assets division we deliver end-to-end solutions and exceptional service to meet our clients needs.
For more information about Citco please visit
Responsibilities
About the Team & Business Line:
Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of our Client Service team team you will be working with some of the industrys most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
Your Role:
Client Service & Relationship Management
- Oversee client service delivery and monitor service provision to agreed standards for key clients
- Formulate and implement key client service programs
- Visit clients periodically to evaluate service quality and identify priorities
- Operate as primary contact point for clients responding to queries and escalating when necessary
- Manage escalations and complaints within the team and department
- Monitor compliance with various client agreements including Service Level Agreements
- Act as liaison with internal/external parties including auditors legal counsel and property management companies
Financial Operations & Accounting
- Deliver Fund accounting and analysis services
- Manage limited partner and general partner allocations
- Review real estate fund clients partnership agreements PPMs and other materials
- Participate in and lead implementation of fund structures onto accounting systems
- Assist in client audit procedures and prepare complex Excel spreadsheets
Team Leadership & Development
- Manage train and assist assigned Senior Account Managers in running their teams
- Train and support team members in their development
- Participate in review of procedures and policies and supervise VPs to ensure adherence
- Liaise internally with operational areas to ensure awareness of key client requirements
Issue Resolution & Analysis
- Assist in resolution of complex client issues
- Interact with Management and Clients on various matters
- Prepare and analyze complex financial data and reporting
Qualifications
About You:
Educational & Professional Qualifications
- Degree in Business Finance or related field
- Professional accounting designation (ACA ACCA CIMA CPA) or actively pursuing qualification
- 10 years of public/private real estate accounting experience
Technical Knowledge & Skills
- Experience in reviewing and preparing general ledgers and financial statements
- Knowledge of IFRS and GAAP
- Advanced proficiency in MS Excel competent in MS Word and PowerPoint
- Knowledge of industry software (MRI Yardi or Investran) preferred
Specialized Experience (Advantageous)
- Limited Partnership accounting experience
- Private equity/real estate fund administration background
- Understanding of tax-efficient European structures investment vehicles and regulatory requirements
Professional Competencies
- Demonstrated leadership skills and supervisory experience
- Superior written and verbal communication skills in English
- Strong analytical and problem-solving abilities
- Sound judgment and decision-making capabilities
Personal Attributes
- Self-motivated and deadline-driven
- Team player capable of managing individual responsibilities
- Bright and diligent approach to work
Our Benefits
Your well being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
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Required Experience:
Senior Exec
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
At Citco, we don't just provide bespoke solutions and better results. We’re a true partner dedicated to developing rich, long-term relationships through gold standard services.
