L1.5, Shop Floor Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
L1.5 Shop Floor Support Engineer
IT endpoint knowledge applicable on production lines plus endpoint support.
Knowledge on Manufacturing Shop Floor systems line side IT devices (Printers Scanners MRTs etc barcode scanners barcode printers smart devices) and touch points
Interaction with Team members for knowledge sharing knowledge transition and issue resolution
Stakeholder management share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident Change Capacity Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SMEs on functional issues
Coordinate communications between suppliers OEM and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in ServiceNow and knowledge on Incident Problem Change SLM and Knowledge Management processes
Required Skills:
Experience (Years): 8-10
Company Industry
IT Services and IT Consulting
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
