Senior AWS Engineer
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Job Location:
Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
As a Senior Engineer you will play a key role in designing developing and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems cloud technologies and AI-driven conversational design. You will collaborate with cross-functional teams across different geopgraphies to deliver scalable secure and innovative solutions leveraging Amazon Connect and related AWS services.
Primary Responsibilities
- Design develop and maintain contact center solutions using Amazon Connect AWS Lambda EventBridge Notification Services CloudWatch Cloud Logging and CloudFormation
- Build and optimize call flows routing logic and IVR systems including IVR-to-bot migration strategies
- Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
- Develop and maintain applications using JavaScript ReactJS and
- Ensure seamless API integrationwith RESTful services and middleware components
- Configure and manage VoIP SIP SIP Clusters and Session Border Controllers (SBCs)
- Utilize GitHuband GitHub Actionsfor version control and CI/CD automation
- Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
- Monitor system performance and troubleshoot issues using CloudWatch Cloud Logging and related tools
Required Qualifications
- Bachelors degreeor equivalent in an IT-related field
- Minimum 5 yearsof software engineer experience
- Hands-on experience with Amazon Connectand AWS services (Lambda EventBridge Notification Services CloudWatch Cloud Logging CloudFormation)
- Proficiency in JavaScript ReactJS and
- Strong understanding of VoIP SIP SIP Clusters and SBCs
- Experience designing and building call flows and routingin contact center systems
- Expertise in prompt engineering NLP and ML frameworks
- Strong API integration skills (RESTful services middleware)
- Excellent teamwork and communication skills
Nice To Have
- Experience with Java
- Familiarity with IVR systems and IVR-to-bot migration
- Test automation experience
- Knowledge of GCP Azure and Splunk
- Experience with Salesforce or Pega
- Working knowledge of MongoDB Atlas
Key Skills
- APIs
- C/C++
- Computer Graphics
- Go
- React
- Redux
- Node.js
- AWS
- Library Services
- Assembly
- GraphQL
- High Voltage
