Specialist, Patient & Specialty Services SOPs & Document Management- Radioligand Therapies East Hanover, NJ
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Job Location:
East Hanover, NJ - USA
Monthly Salary:
$ 81200 - 150800
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Bringing life-changing medicines to millions of people Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company the resources and opportunities for growth and development are plentiful including global and local cross functional careers a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly. Within the Novartis Patient and Specialty Services we have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient and customer support solutions. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.Job Description
Your responsibilities will include but are not limited to:
In this role you will work with the Director Customer Engagement and be responsible for assisting in the development execution and management of documented processes and information used in the daily work of the Patient Support Center.
Support the development execution and maintenance of all key Patient docuentation that supports the day to day operations of the team Key documents may include working practice documents work instructions job aides call guides frequently asked questions and other content required for the team to do their job
Assist in the approval of all documentation with all PSS key stakeholders and with our Materials Approval Process
Help create knowledge management repository to maintain version control of documentation
Collaborate with PSS Product PSS Enterprise Content Design PSS Quality and PSS Franchise teams to develop execute and maintain content and documents
Assist team in new hire on-boarding training and management including liaising with training teams and vendor partners
Champion new processes to improve operational efficiencies including updates to core business applications
This is a US based position. No international relocation will be provided for this position. This position will be located at the East Hanover site and will not have the abilty to be located remotely. Domestic travel may be required for business meetings.
Minimum requirements:
What youll bring to the role: Education:
Bachelors Degree required. BA/BS in related field Experience:
1 years of progressive business experience in the biopharmaceutical indusry with broad understanding of pharmaceutical sales marketing reimbursement and/or patient services
2 years of change management and project management experience
Ability to manage multiple projects and consistently meet deadlines
Strong interpersonal and time management skills and an ability for producive collaboration across varying departments
Detail oriented problem solver who can make clear-headed decisions while under pressure
Ability to drive results
Strong written and verbal communication skills
Why Novartis: Our purpose is to reimagine medicine to improve and extend peoples lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$81200.00 - $150800.00Skills Desired
Advertising Campaigns Alteryx Analytical Thinking Brand Awareness Business Networking Curiosity Digital Marketing Email Marketing Marketing Communications Marketing Plans Marketing Strategy Media Campaigns Process Documentation Strategic MarketingRequired Experience:
IC
Key Skills
- DRG
- Acute Care
- Adobe Acrobat
- ICD-10
- Records Management
- Technical Writing
- Clinical Documentation Improvement
- Documentation Review
- Sharepoint
- cGMP
- Document Management Systems
- Document Management
About Company
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
