Affordable Leasing Professional

Essential Duties and Responsibilities:

Sales/Marketing

• Conduct all HUD leasing activities at the property responding to telephone inquiries providing tours of apartments and amenities following up with prospects and coordinating all move-ins
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Maintain passing e-shop phone shop and physical shop scores of 85% or higher.
  
  Administrative
• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Manage 49 PBRA units to include leasing and annual recertification of households.
• Manage PBRA affordable program waitlist to ensure HUD compliance.
• Manage all monthly PBRA monthly reporting requirements to include EIV reports.
• Submit monthly voucher requests to HUD and reconcile monthly payments.
• Support Assistant REM Manager with tracking renewals lease expirations and notices to vacate
• Collect and accurately process and report receipt of application fees security deposits rents and other fees
• Accurately enter all prospect and resident data into Real Page in a timely manner
• Keep files desk and leasing area organized
• Comply with all HUD Fair Housing regulations local/state regulations and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready & HUD units and models daily and as assigned.
  
  Customer Service
• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards
  
  Requirements:
• Certified Occupancy Specialist (COS) certification preferred. Otherwise must obtain within 90 days of employment.
• High school diploma or equivalent college preferred.
• 1-year customer service or sales experience (or relevant education)
• 1-year of HUD Project Based Rental Assistance (PBRA) leasing and compliance experience.
• In Pennsylvania or New Jersey must obtain a real estate license within 180 days of hire
• Strong computer skills including Microsoft Office (Word Excel)
• Excellent English communication skills both verbal and written.
• Must be able to walk apartments and grounds including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays
• Valid drivers license
  
  FLSA Status: Non-Exempt

#Aionhire

Required Experience:

Unclear Seniority