Attendance Advisor

School Attendance Support

Job Description

Organisation: CAPS Hauraki Inc.(Child Abuse Prevention Services)
Location: Thames / Hauraki
Reports to: Team Leader
Hours: 37.5 hours per week permanent
Date prepared: November 2025

About CAPS Hauraki

Mission: Be responsive to the needs and aspirations of learners their families/whānau and communities.
Vision: A peaceful safe and secure Hauraki supported and nurtured by the community.

Purpose of the Role

Work across schools kura and communities to lift regular attendance for students who are chronically absent and/or non enrolled (Years 112). Use data insights culturally sustaining practice and strong relationships with whānau hapū iwi and Pacific communities to remove barriers and build enduring solutions.

Key Responsibilities

1) Identify & analyse attendance patterns
- Use school and community data to pinpoint chronic absence and/or non enrolment absence trends and drivers.
- Surface attitudes behaviours systems and processes that impact engagement and attendance.

2) Advise & coach schools/kura
- Share effective culturally sustaining practices that are mana enhancing and inclusive.
- Support consistent processes systems and universal/targeted responses across schools and kura.

3) Whānaucentred support
- Partner with whānau hapū iwi and Pacific communities to understand barriers (including impacts of racism discrimination and bias) and codesign responses that improve attendance and wellbeing.
- Connect families to appropriate community/social services where noneducational issues are affecting attendance.

4) Community partnerships
- Build and sustain trusted relationships with iwi hapū school leaders community leaders and agencies.
- Contribute to interagency forums/roundtables; share promising practice across the network.

5) Recordkeeping & reporting
- Maintain accurate confidential student records and statistics in line with the Privacy Act and CAPS policies.
- Provide timely reporting to schools CAPS and the Ministry as required; monitor workload and outcomes.

6) Youthappropriate practice & values
- Engage effectively with rangatahi and their whānau; provide services that support positive change.
- Demonstrate CAPS values in all interactions; uphold Te Tiriti o Waitangi tikanga Māori and Pasifika protocols.

7) Team contribution & flexibility
- Work collaboratively within the CAPS team; seek guidance when work is outside scope.
- During low referral periods (e.g. school holidays) assist with youth/whānau support education programmes or admin tasks.

8) Health safety & compliance
- Follow all CAPS policies/procedures and actively support a safe workplace.

Success Measures (KPIs)

• Warm timely and culturally safe responses to students parents and teachers.
  
  
• Schools and kura supported to implement effective consistent attendance systems and practices.
  
  
• Accurate timely data records and reports.
  
  
• Positive solutionfocused relationships across iwi schools agencies and communities.
  
  

Person Specification

Knowledge & Experience
- Knowledge of the NZ education system; case management file management and report writing.
- Experience working with young people whānau/families school staff and agencies.
- Understanding of Te Tiriti o Waitangi tikanga Māori and Pasifika values.
- Attendance service experience is an advantage.

Skills & Attributes
- Knowledge of local community iwi hapū and schools; indepth local networks.
- Deep belief in the importance of regular attendance; understands drivers of chronic absence and/or non enrolment and leadingpractice approaches.
- Dataconfident: analyse interpret and use insights to inform action and decisions.
- Relationship builder: trusted partnerships with whānau hapū iwi Pacific communities and schools; able to vary interpersonal style to suit context and achieve outcomes.
- Strong interpersonal communication and influencing skills.
- Works with students and whānau in ways that value and affirm identity language and culture.
- Proven youthsupport skills including a broad knowledge of adolescent development and behaviours.
- Efficient case management and administration; organised accurate recordkeeping and report writing.
- Upholds Te Tiriti o Waitangi; familiar with tikanga Māori; knowledge of mana whenua in the area; familiar with Pasifika protocols and values.
- Discretion confidentiality tact and diplomacy; culturally aware and sensitive; approachable and accessible; nonjudgemental and nonthreatening.
- Continuousquality mindset; uses initiative; adapts to changing circumstances; knows limits seeks support and pursues professional development.
- Digital literacy (Microsoft Office email internet; text and modern communications).
- Able to work autonomously and as a strong team player.

Equipment & Technology

• Excellent computer skills; proficient in Microsoft Office.
  
  
• Confident using email text and other modern communication tools.
  
  
• Full current New Zealand drivers licence.

Key Relationships

• CAPS Hauraki governance management and staff.
  
  
• School management teams/Boards Ministry of Education.
  
  
• Parents/whānau iwi hapū Pacific community leaders and groups.
  
  
• Community church groups and NGOs; Hauraki Family Violence Intervention Network.

Professional Development & Supervision

• Participate in supervision team meetings and performance reviews.
  
  
• Take responsibility for continuous learning to sustain safe effective practice.

Other

• Duties may evolve to meet organisational and community needs.

Agreement

Employee: Date:

Manager: Date:

Required Experience:

Unclear Seniority