Vendor Manager

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves: We are seeking a highly skilled and experienced Vendor Manager to join our Center of Excellence (COE). This role is responsible for managing vendor relationships and performance in Integrated Facility Management (IFM) services including Cleaning and Janitorial. You will collaborate with internal teams manage contracts and KPIs and implement processes to ensure smooth service delivery that meets both JLL and client expectations.

Your day-to-day tasks will include:

Managing 3rd party vendors to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW)

Conducting regular site visits to meet with vendors and facility managers discussing pain points and taking immediate action on feedback to improve service delivery

Following Vendor Management COE guidelines and properly tracking all documentation between the company and vendors

Managing daily work in our workorder technology system (Corrigo) and CMMS Resolving vendor escalations quickly and efficiently implementing action plans where necessary to improve performance

Collaborating extensively with FM Business Intelligence Supply Chain and Procurement other service lines account leadership and Center of Excellence teams

Providing high-level client-facing support and comprehensive reporting to stakeholders Monitoring vendor contract terms and conditions adherence as well as invoice compliance

Contributing to vendor performance assessments via Scorecards Business Intelligence QBRs and Performance Improvement Action Plans

Desired experience and technical skills:

Strong experience in cross-functional collaboration with service lines and account leadership teams comfort with site visits and direct vendor/facility manager engagement excellent communication and active listening abilities strong client-facing and reporting capabilities presentation skills and professional communication style both written and verbal strong analytical skills for structured problem-solving and root cause analysis financial acumen and ability to build repeatable processes that surpass customer expectations.

Requirements:

2 years of experience in vendor management

Excellent analytical organizational and communication skills

Proficient with Microsoft Office PowerPoint Excel Ability to work independently

Strong interpersonal skills

Computer proficiency in CMMS

Preferred:

Bachelors degree or equivalent work experience

Proficiency in Corrigo and Corrigo Pro

Knowledge of service contracts and compliance issues in a financial services environment

Experience developing scope of work (SOW) KPI and SLA documents

Experience balancing competing priorities including client satisfaction regulatory requirements and business process enhancements

Estimated compensation for this position:

95000..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

Remote Charlotte NC

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

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Accepting applications on an ongoing basis until candidate identified.

Required Experience:

Manager

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...