Senior CRM Test Engineer

Lets be #BrilliantTogether

ISS STOXX is actively hiring for Senior CRM Test Engineer to join our Corporate Applications Team in Mumbai (Goregaon East) India.

Overview:

We are presently seeking a Corporate App Tools QA Tester/Change Mgmt coordinataor to enhance maintain and support our Salesforce. ServiceNow Netsuite and HubSpot application systems. The position is a key member of the ISS Information Technology team. Corporate Apps are mission critical applications supporting sales client services marketing Finance and operation teams ensuring delivery and financial reporting of ISSs products and services. Quality is key as well as the ability to understand business requirements and translate them into a technical and functional testing.

Responsibilities:

• Proactively engage and support application teams to resolve data and system issues gather requirements and improve workflows and functionality.

• Review business requirements and translate them into testing specifications.

• Design document and execute test plans and test cases for HubSpot and financial corporate systems.

• Conduct production and QA testing activities including pre- and post-launch validation to ensure business needs are met.

• Research and troubleshoot issues independently within established Service Level Agreements.

• Assist with data imports/exports and maintain integrations across SFDC expense financial and other corporate systems.

• Manage change releases: validate tickets share release notes ensure post-production validation and maintain proper documentation.

• Ensure adherence to configuration and release management principles.

• Collaborate with other ISS teams to resolve technical issues and communicate request status.

• Support the design and implementation of new testing processes and enhancements.

• Apply industry best practices frameworks and methods.

• Work effectively in a multi-location agile development environment with flexible processes and changing requirements.

• Demonstrate strong communication analytical and problem-solving skills.

• Maintain a sense of urgency and focus on delivery dates and project completion.

• Perform other duties as assigned.

Qualifications:

• Should be fine to work in Shift Time: 4.30 PM to 1.30 AM / 5.30 PM to 2.30 AM

• Bachelors degree or higher.

• 5 years of professional experience in an IT organization.

• 3 years of experience in software application testing.

• Hands-on experience with QA/software testing or development including scripting or coding in any programming language.

• Familiarity with AI tools or experience applying AI/ML techniques to improve QA processes.

• Ability to learn new concepts and business processes rapidly.

• Experience with Excel data analysis (formulas pivot tables LOOKUPs etc).

• Proven ability to deliver solutions to real customer problems especially in Sales Customer Service or Marketing.

• Strong communication and critical thinking skills.

• Ability to remain calm and focused in high-pressure time-sensitive environments.

• Understands agile framework.

• Good understanding of API system and data security.

#MIDSENIOR

#MIN

#LI-SS1

What You Can Expect from Us

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.

Together we foster an environment that fuels creativity drives innovation and shapes our future success.

Lets empower collaborate and inspire.

Lets be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Börse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.

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Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.