988Colorado Crisis Line (CCL) Program Manager

Hybrid (travel within state) position 1 day per month in the office. Please note: These working arrangements are subject to change.

This position is a manager position and will supervise a minimum of three FTE. Two of these positions are currently term-limited grant-funded roles that directly support duties related to 988; both positions are intended to transition to unlimited positions within the 988 Unit at the end of the grant period. The third position is currently a vacant Community Outreach Coordinator role.

This position is intended to add organizational structure to the 988 Enterprise through the creation of a dedicated program team within the enterprise. The Program Manager will work collaboratively with the 988 Contracts Administrator and the 988 Marketing & Outreach Specialist to ensure coordinated operations vendor oversight marketing alignment and effective program delivery. This positions direct supervision is provided by the 988 Director.

Oversight and Contract Management

This position works in coordination with the 988 Director to manage the day-to-day operational aspects of the 988 program with a primary focus on oversight and continuous monitoring of the 988 contract with the statewide contact center provider. The role requires deep knowledge of the statewide behavioral health and crisis landscape 988 operations and best practices in crisis response.

The position is responsible for ensuring contractual compliance program quality assurance and effective vendor management. It supervises staff responsible for SAMHSA coordination 988/911 interoperability efforts and oversight of contact center operations. This position also works in alignment with the Marketing & Outreach Specialist to coordinate community outreach efforts.

Key functions include:

• Working with the 988 Director and 988 Enterprise Board to ensure that program development aligns with legislative intent.

• Leading the drafting updating and monitoring of contract statements of work including collaborating on contract amendments and procurement processes.

• Making day-to-day budget-related decisions including invoice review and programmatic approval in collaboration with the 988 Contracts Administrator.

• Participating in monthly data review and reconciliation with the contracted data and evaluation vendor contact center vendor other 988 contractors and the National 988 Lifeline Administrator/SAMHSA.

• Serving as the primary point of contact for complaints related to the 988 line ensuring timely investigation resolution and documentation and developing performance improvement plans as needed.

• Determining whether corrective or contracting actions should be pursued based on non-compliance in coordination with the 988 Director 988 Enterprise Board and the BHA.

Stakeholder Training and Interactions

This manager-level position works in close coordination with the 988 Director to lead and support stakeholder engagement training and outreach activities that advance the operational and strategic goals of the 988 program. The position serves as a key point of contact with stakeholders who have interest or responsibility for services and service outcomes in the behavioral health crisis system including state and local agencies internal BHA committees external stakeholder commissions and the 988 Enterprise Board.

The position actively participates in and contributes to workgroups committees and training initiatives representing the interests of the 988 program and the broader behavioral health system. A significant portion of this role is dedicated to planning coordinating and attending community outreach activities in collaboration with the Marketing & Outreach Specialist ensuring strong visibility of 988 services across the state. Outreach venues include law enforcement agencies the Colorado Department of Education first responders tribal communities county health alliances and other priority partners.

The position identifies and engages statewide and regional organizations that are unfamiliar with or under-utilizing 988 and crisis services building connections to promote utilization and integration into local response systems.

Additional responsibilities include:

• Preparing materials for monthly 988 Enterprise Board meetings in collaboration with Marketing & Communications Fiscal Contracts and Procurement Leadership Media vendors and other stakeholders.

• Evaluating and recommending improvements to policies procedures and outreach strategies to ensure effective engagement with law enforcement hospitals child welfare schools behavioral health providers and other community resources.

• Leading or supporting the development and implementation of a statewide 988/911 interoperability strategy in partnership with BHA the 988 Enterprise Board the 988 contact center provider and Public Safety Answering Points (PSAPs).

988/Colorado Crisis Line (CCL) Promotion/Public Awareness

• This manager-level position works in close coordination with the 988 Director and the Marketing & Outreach Specialist to plan coordinate and execute strategies for promoting 988 in ways that are relevant accessible and impactful for diverse communities across Colorado. The goal is to increase awareness and utilization of 988 services while ensuring messaging is accurate culturally responsive and aligned with program priorities.

• The position collaborates with the BHA Communications team to shape messaging based on stakeholder feedback outreach data and emerging needs in the behavioral health system. It also serves as a visible representative of the 988 program in public forums conferences community events and media engagements.

This manager-level position provides direct supervision leadership and guidance to a minimum of three FTE within the 988 Unit. This includes two SAMHSA grant-funded positionscurrently term-limited but intended to transition to unlimited roles at the conclusion of the grantthat support SAMHSA coordination 988/911 interoperability and contact center operations oversight. The third position is currently a vacant Community Outreach Coordinator role which will work closely with the Marketing & Outreach Specialist to expand community engagement and public awareness.

The position is fully responsible for hiring onboarding training conducting performance evaluations providing coaching and corrective action and managing workload distribution for assigned staff. It ensures that staff activities align with 988 program objectives contractual requirements (including the SAMHSA contract) and statewide crisis system priorities.

Other Duties as Assigned: This position may be called upon to perform tasks or undertake special assignments or projects deemed necessary by BHA or 988 Enterprise Board but not specifically referenced in the above duties.

Experience and/or Education:
Eight years of relevant experience in a field related to program management behavioral health administration or crisis response operations; or an equivalent combination of education and experience totaling eight years.

Preferred Experience Areas: Behavioral health or human service program management crisis system operations contract oversight policy development vendor management and team supervision in a statewide or enterprise-level setting.

Preferred Degree Areas: Behavioral Health Psychology Public Administration Social Work Emergency Management Public Health or related fields.

• Strategic program management and operational leadership in behavioral health crisis response systems or human services.

• Contract oversight vendor relations and quality assurance skills.

• Understanding of 988/911 interoperability and national crisis line standards.

• Policy development data-driven decision making and continuous improvement mindset.

• Excellent communication and stakeholder engagement skills with diverse communities.

• Supervisory experience with emphasis on coaching performance management and cross-functional coordination.

• Knowledge of SAMHSA grants federal reporting requirements and behavioral health funding mechanisms.

• Standard background check and references required

• Motor Vehicle Check if the employee will drive a state-owned vehicle either in an ongoing capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.

• Must possess a valid non-restricted Colorado Drivers License or a non-restricted U.S. Drivers License for positions within 30 miles of the CO state border

• Out-of-State Drivers License holders must obtain a valid non-restricted Colorado Drivers License within 30 days of employment start date.

• This position travels to various meetings trainings and on-site monitoring visits.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

  • Disclose that information on the application.

  • Explain why the prior termination or resignation should not disqualify you from the current position.

  • Provide your employee number from your prior State employment. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications experience work products and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use see resume or see attached.

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

After minimum qualification screening the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from an eSkills Test.

Document your work experience/job duties to the extent to which you possess the skills education experience minimum qualifications and preferred qualifications.

If listed answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling grammar and clarity of your writing).

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process the official appeal form and how to deliver it on theState Personnel Boardwebsite.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal formhere.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email () or

  • Postmarked in US Mail to(1525 Sherman Street 4th Floor Denver CO 80203 or

  • Hand delivered (1525 Sherman Street 4th Floor Denver CO 80203) or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.

Contact the State Personnel Board for assistance:

• At or

• Refer to the Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes within theRuleswebpage.

• How to apply to the State of Colorado (Youtube Video Runtime 3:59 Closed Captions Available)

• The Assessment Process

• For additional recruiting questions please contact:

If your goal is to build a career that makes a difference join the dedicated people of theColorado Department of Human Services(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety independence and well-being of the people of Colorado.Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work we offer:

• Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans

• Medicalanddentalhealth plans

• Employer supplementedHealth Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of ColoradoEmployee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs such as flexible schedules training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for thePublic Service Loan Forgiveness Program.

• We believe in a people-first approach: We prioritize the needs well-being and dignity of the individuals families and communities we serve. We commit to respect fairness and access in every decision policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility health and wellness and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions programs and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees our partners the Coloradans we serve and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right not what is easy.

• Collaboration helps us rise together:We work together with all partners employees and clients to achieve the best outcomes for Coloradans.

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to.

The State of Colorado is an equal opportunity employer

We are committed to increasing aColorado for ALLof our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a Colorado for ALL drives our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.

• (Multiple Choice) The bottom of this job announcement provides links to additional information on how to apply the assessment process toll free applicant technical support and about how the State of Colorado is an equal opportunity employer.

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• If you are a current or former State of Colorado employee please list your employee number (starts with 997). Your application may be considered incomplete if you do not provide this information. An incomplete application may not move forward in the Selection process. If you are a former or current state employee please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application.

In the space below please explain why the prior termination or resignation should not disqualify your application from the current position.

Toll Free Applicant Technical Support