Head of Change Management, Advice and Wealth Management

The Head of Change Management will design build and lead a comprehensive change management strategy for the Advice & Wealth Management (AWM) business unit. This senior role is accountable for creating a sustainable change capability driving adoption of critical initiatives across employees and clients and embedding a culture of agility and continuous improvement.

Reporting to the AWM Head of Strategy & Planning the role will partner closely with AWMs senior leadership team and functional leads to ensure successful execution of strategic priorities and measurable business outcomes.

The ideal candidate is a proven change leader with expertise in organizational and client-facing transformation stakeholder influence and enterprise execution at-scale.

Core Responsibilities

Build and Lead AWMs Central Change Management Function

• Establish and lead a high-performing change management team including recruiting developing and coaching top talent
• Design and implement scalable change frameworks tools and methodologies that ensure consistent measurable adoption
• Define success metrics and embed accountability for adoption effectiveness and sustained business outcomes
• Foster a business-wide culture of agility adaptability and resilience to accelerate transformation

Drive Execution of Strategic Initiatives

• Partner with senior AWM leaders to shape and execute change plans aligned with AWMs strategy and enterprise priorities ensuring smooth adoption for both employees and clients
• Lead end-to-end change delivery for high-visibility cross-functional initiatives with significant strategic impact including client-facing transformations that require behavior change and adoption
• Embed change management discipline into divisional planning processes ensuring adoption is a core component of execution

Stakeholder Engagement and Executive Communication

• Develop and deliver communication strategies that build awareness alignment and commitment to change across AWMs employees and clients
• Shape compelling narratives for executive sponsors employees and clients to articulate the why and the what of change
• Build trusted relationships with senior stakeholders program sponsors and workstream leads to accelerate adoption and mitigate risks

Build Long-Term Change Capability

• Develop a divisional-wide community of change agents and champions equipping leaders and managers with the skills to lead through change
• Strengthen organizational capacity for transformation ensuring AWM builds sustainable change muscle beyond individual projects

Success Measures

• Adoption & Outcomes: Enable and support the business in driving measurable improvements in adoption of strategic initiatives by employees and clients
• Speed & Efficiency: Faster execution of priority programs with reduced friction and rework
• Culture Shift: Evidence of greater agility resilience and engagement across AWM
• Capability Uplift: Establishment of a durable change management function and network of empowered change leaders

Critical Attributes

• Strategic thinker with deep expertise in organizational and client-facing transformation in large complex environments (financial services preferred)
• Executive presence with proven ability to influence coach and align senior leaders
• Skilled at navigating ambiguity balancing competing priorities and bringing clarity in complex situations
• Authentic leader who inspires trust earns followership and develops strong teams
• Proactive resilient and adaptivethrives in dynamic and fast-paced environments
• Strong understanding of human behavior client psychology and change adoption principles

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.