Veterans Program Manager

GENERAL DESCRIPTION

The Rapid Rehousing Program Manager is a grant-funded position renewable based on continued project funding. This role is responsible for overseeing implementing and managing rapid rehousing assistance programs. The manager will direct staff in assisting clients monitoring multiple grants allocated to Mid- Willamette Valley Community Action Agency and ensure key performance metrics are met by tracking and grant achievements and expenditures. This position will be responsible for collaborating with community partners establishing processes and procedures and collaborating with leadership to develop and refine program policies.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge skill and/ or ability required.

EDUCATION and/or EXPERIENCE

• Associates degree in Administration Social Services or a related field.
• A minimum of two years of supervisory experience in administration or program management/coordination in a social service or community services setting.
• Knowledge of/or experience with the principles of trauma-informed care trauma awareness working with unsheltered or vulnerable populations as well as best practices in homeless service delivery is preferred.
• An equivalent combination of education and experience may be considered.

CERTIFCATES LICENSES & REGISTRATIONS

• Drivers qualifications are required for this position. Valid driver license insure vehicle available for use on the job and satisfactory driving record for the previous three years are required.
• Basic Life Support/ First Aid Certification is required within the first 90 days of hire.
• Food Handlers Card or ability to obtain with 90 days of hire.
• Candidate must pass a pre-employment and random drug/ alcohol screenings.
• Candidate must pass Oregon Department of Human Services criminal background check.

KNOWLEDGE SKILLS AND ABILITIES

• Posses intermediate to advanced computer skills proficient in Microsoft Word Excel and Outlook database software online tools and video conference platforms .
• Ability to read analyze and articulate technical procedures legally binding contracts and governmental regulations.
• Must possess excellent planning organization and time management skills.
• Ability to communicate in both orally and written form.
• Demonstrate tact diplomacy and empathy when communicating formally and informally with clients staff and program partners.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Ability to effectively de-escalate heightened interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Monitors grants allocated to the program ensuring contract compliance overseeing spend down rates data reporting as well as adhering to additional funder requirements
• Trains incoming staff on program policies and procedures and oversees current staff to ensure compliance with proper procedures and processes. Works to create new procedures and streamline existing processes.
• Implements changes to the programs effectively and communicates those changes with applicable parties
• Establishes expectations for new staff. Supports staff in developing in their roles.
• Creates processes and work plans
• Meets one-on-one with staff to review and discuss applications and case plans provide feedback and monitor progress.
• Complies with agency quarterly and annual reports and applications of the Homeless Management Information System (HMIS).
• Models full compliance with MWVCAA Safety Policy.
• Maintains appropriate boundaries with clients and coworkers at all times.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties and responsibilities

• Ability to work outsiode of normal business hours including nights weekends and holidays.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Regularly lift and/or move 10 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling office equipment.
• Occasional driving in all weather conditions to community agency sites in Polk and Marion counties .
• Regulates emotions and handles pressures of frequent demands for attention time and work tasks.
• Ability to physically and mentally tolerate escalated behavior from clients. Able to de-escalate others and respond calmly and lead others in crisis.

WORK ENVIRONMENT

• Works in conjunction with internal and external community partner programs serving client experiencing homelessness substance use disorders and/or severe and persistent mental illness and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Working with customers/clients over the phone and in-person.
• This position requires on-site work. Occasional remote work may be permissible.
• Driving in all weather conditions. Occasionally exposed to outside weather conditions.
• Exposure to trash and potential biohazards.
• Variable and flexible work hours

Required Experience:

Manager