Service Desk Engineer

• Act as central contact for our customer base
• Respond actively to incoming enquiries incidents and RMAs within an agreed time limit
• Provide first line troubleshooting
• Channel and escalate any unresolved issues to next level stakeholders
• Proactively own the technical progression of standard incidents
• Responsible for communication with the customer

Qualifications :

• Higher education (professional Bachelor) or equal by experience
• Service Desk experience
• Customer service experience
• Technical troubleshooting experience
• Thirst for technical knowledge
• Open to on-the-job training of packet optical networks: xWDM Carrier Ethernet MPLS-TP IP
• Team player with good communication skills
• Accurate reporting and documenting of activities
• Trilingual Dutch English French in speaking reading and writing.

Additional Information :

Why Eurofiber

As a Service Desk Engineer at Eurofiber you can give a boost to the digital society. You work with the best experts make your own choices and contribute to networks and data centers that are the lifelines of society. Thats why we believe in continuous learning and development. We will always keep innovatingnot only because were good at it but because we love it.

We provide you with the support you need to excel. This includes:

• A competitive salary package with a company car bonus scheme and a 13th-month payment.
• Flexible working hours to align your professional personal and family needs and spend most of your time in an environment where you perform best.
• Actively developing your skills and competencies through a wide range of training opportunities.
• Staying healthy and energized with our complimentary fruit snacks and soup during lunch.
• Need some time off No problem! Youll have 33 paid vacation days per year.

DIVERSITY POLICY 

As the engine of the digital society we help people realize their full potential. At Eurofiber values like diversity equality and inclusion are at the core of that potential. Our commitment in that area is crucially important. We are convinced that different viewpoints within a team help us to develop smart solutions for businesses government agencies and non-profit organizations. Thats why we are eager to meet candidates with unique skills opinions and ideas. Candidates who are simply themselves and can work with and learn from others. Whether youre joining our IT or engineering team were always looking for new colleagues who uphold our core values and apply them to their work every day. 

Remote Work :

No

Employment Type :

Full-time