Service Support Manager

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Requirements

University degree in IT or relevant discipline combined with minimum 17 years of relevant working experience in IT;
Minimum 5 years of experience in working with international/multicultural teams preferably in highly regulated fields;
Minimum 3 years of experience in requirements engineering;
Minimum 3 years of specific expertise in BPMN or UML or other with equivalent value;
Minimum 3 years of specific expertise in hierarchical modelling ERDs for CDM and LDM and dimensional modelling;
Minimum 5 years of specific expertise in large organisation administrative business processes;
Minimum 3 years of specific expertise in Wiki and collaborative tools;
Minimum 3 year of experience in Agile toolbox (e.g. JIRA Confluence etc);
Minimum 5 years of experience in IT support or operations focusing on advanced troubleshooting.
Experience with distributed systems relational databases (SQL) and data modelling;
Experience in analysing requirements engineering BPMN/UML and conceptual and logical data Modelling;
Proven ability to manage incidents through ticketing systems ensuring timely resolution and SLA Compliance;
Proficiency in ETL tools and data modelling techniques;
Strong understanding of networking protocols cloud platforms and enterprise software;
Familiarity with ITIL processes and frameworks;
Experience with identification authentication and authorisation solutions will be considered an asset;
Experience as Solution Designer or Product Owner will be considered an asset;
Knowledge of non-relational databases and business intelligence reporting tools will be considered an asset;
Familiarity with EU legislation and the ability to derive technical requirements from legal texts will be considered an asset;
The following certifications & standards are required: IT service management (ITSM) (such as ITIL foundation certification CompTIA A) cloud services and cloud computing concepts (such as Microsoft Azure Fundamentals) PM2-Agile or similar agile certifications;
Excellent command of the English and the French language.

Requirements University degree in IT or relevant discipline combined with minimum 17 years of relevant working experience in IT; Minimum 5 years of experience in working with international/multicultural teams preferably in highly regulated fields; Minimum 3 years of experience in requirements engi...

Requirements

University degree in IT or relevant discipline combined with minimum 17 years of relevant working experience in IT;
Minimum 5 years of experience in working with international/multicultural teams preferably in highly regulated fields;
Minimum 3 years of experience in requirements engineering;
Minimum 3 years of specific expertise in BPMN or UML or other with equivalent value;
Minimum 3 years of specific expertise in hierarchical modelling ERDs for CDM and LDM and dimensional modelling;
Minimum 5 years of specific expertise in large organisation administrative business processes;
Minimum 3 years of specific expertise in Wiki and collaborative tools;
Minimum 3 year of experience in Agile toolbox (e.g. JIRA Confluence etc);
Minimum 5 years of experience in IT support or operations focusing on advanced troubleshooting.
Experience with distributed systems relational databases (SQL) and data modelling;
Experience in analysing requirements engineering BPMN/UML and conceptual and logical data Modelling;
Proven ability to manage incidents through ticketing systems ensuring timely resolution and SLA Compliance;
Proficiency in ETL tools and data modelling techniques;
Strong understanding of networking protocols cloud platforms and enterprise software;
Familiarity with ITIL processes and frameworks;
Experience with identification authentication and authorisation solutions will be considered an asset;
Experience as Solution Designer or Product Owner will be considered an asset;
Knowledge of non-relational databases and business intelligence reporting tools will be considered an asset;
Familiarity with EU legislation and the ability to derive technical requirements from legal texts will be considered an asset;
The following certifications & standards are required: IT service management (ITSM) (such as ITIL foundation certification CompTIA A) cloud services and cloud computing concepts (such as Microsoft Azure Fundamentals) PM2-Agile or similar agile certifications;
Excellent command of the English and the French language.