Customer Service Representative
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Job Location:
Irwindale, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Schedule:
- 5 days a week 8-hour shifts weekends and holiday rotations required
- Shift start time will range from 7:00am to 9:00am
The Role: Customer Service Representatives work in the sales department and are responsible for processing orders running various reports and providing information about the products and services the company provides for its customers. To address any customer needs the team works closely with the Operations Transportation and Sales teams on a daily basis.
Essential Responsibilities Include but Not Limited To:
- Provides timely and accurate information to incoming customer requests about order status and product details.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customers service expectations.
Qualifications :
Required Skills and Experience:
- Must know Ten Key by touch.
- Must have intermediate level computer experience data entry.
- Previous experience providing customer service via phone and email.
- Previous experience with internal chat-based communication programs.
- Ability to multi-task while recording accurate information.
- Detail-oriented
- Reliability to work the assigned weekly schedule.
Preferred Skills and Experience:
- Previous knowledge of the produce industry and varieties of produce.
- PC skills: Microsoft Office suite Tableau AS400.
- Professional and pleasant telephone demeanor.
- Adaptability/Flexibility with the ability to react quickly to changing requirements from internal and external conditions while maintaining good communication with all parties involved.
- Must have strong written and verbal communication skills.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to the individuals qualifications experience knowledge skills and abilities as well as physical work location within the state.
For additional protected privacy information please visit: Privacy Policy Charlies Produce ()
Charlies Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: - DO NOT CONTACT!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Charlie's Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward ... View more
