Manager Night Auditor
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Job Summary
Operational Duties
Supervise Night Staff
Oversee front desk agents security and other night-shift employees.
Ensure all team members follow hotel policies and provide excellent guest service.
Guest Services
Handle late check-ins check-outs room changes and guest inquiries.
Resolve guest complaints or emergencies in the absence of senior management.
Monitor guest satisfaction and ensure safety and comfort during overnight hours.
Property Oversight
Conduct regular property walks to ensure safety cleanliness and security.
Coordinate with maintenance or housekeeping for urgent issues.
Ensure all night procedures (lockouts wake-up calls etc.) are completed.
Auditing & Accounting Duties
Daily Reconciliation
Balance and audit all front office accounts against revenue reports.
Verify that room charges food & beverage sales and other revenues are posted accurately.
Financial Reports
Prepare and distribute daily reports (revenue occupancy cash etc.) to management.
Identify and correct discrepancies between systems (PMS POS etc.).
Cash Handling
Verify and balance cashier deposits and petty cash.
Post charges and payments ensuring all transactions are properly recorded.
System Closeout
Run end-of-day processes in the property management system (PMS).
Roll over the date and prepare the system for the next business day.
Administrative & Leadership Duties
Policy Compliance
Ensure adherence to accounting standards security procedures and hotel policies.
Monitor night audit checklists and ensure completion of all required tasks.
Training & Communication
Train new night staff and provide feedback or coaching.
Communicate key information from the night shift to the morning management team.
Emergency Management
Act as the propertys manager-on-duty (MOD) during overnight hours.
Handle emergencies such as fire alarms medical issues or security incidents.
Skills & Qualities
Strong knowledge of hotel PMS and POS systems (e.g. Opera Maestro OnQ).
Detail-oriented with excellent organizational and math skills.
Strong decision-making and problem-solving ability.
Excellent communication and leadership skills.
Ability to work independently with minimal supervision.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
