Reservations Manager
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Job Summary
- Manage all aspects of hotel reservations including phone and written inquiries ensuring accurate record-keeping and inventory control.
- Maximise occupancy and revenue through yield management up-selling techniques and cross-selling of hotel outlets.
- Handle VIP and press arrivals coordinating with other departments to accommodate special requests.
- Oversee billing processes including deposits and credit approvals in line with Accounts guidelines.
- Maintain guest satisfaction by providing personalised service utilising guest history files and addressing complaints promptly.
- Collaborate with the sales team passing on leads and managing luxury consortia relationships.
- Generate daily weekly and monthly reports and maintain in-house reservation systems.
- Continuously develop and improve reservation processes updating templates as necessary.
- Assist with additional tasks as determined by the Head of Revenue and Marketing.
Additional Information :
Hotel Managed
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
