Senior Director, Product Management Small Business Bank

Product Management at Capital One is a booming vibrant craft that requires reimagining the status quo finding value creation opportunities and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale brand capabilities talent and values to succeed as the digital revolution transforms our society and our industry.

At Capital One we believe great products begin with a deep understanding of our customers. From our earliest days we pioneered the use of predictive modeling to individually personalize credit card offers turning the entire industry on its head. As weve grown bigger weve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale brand capabilities talent and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Framework

In this role youll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

About the Team:

In the Small Business Bank our customers are the lifeblood of the US economy making up 99% of businesses in the US and accounting for 44% of the countrys GDP. Weve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products services and experiences work as hard as they do. On our team we combine that customer-centric approach with our heritage of data-driven decision making to design build and test our way to best-in-class business-grade experiences that help Small Businesses succeed.

We are looking for a Senior Director of Product Management to lead our Business Customer Digital Experiences team within Capital Ones Small Business this role you will define and drive an agenda to empower Small Business customers with innovative banking experiences within three key domains: Move Money Track & Manage and Protect & Resolve. Youll drive both strategy and execution while shaping our long-term customer experience vision and the next horizon of our integrated growth modernization and data strategy. Your role will be equal parts coach visionary and problem solver and you will be responsible for leading a high-impact product team co-creating a vision for the future gaining broad stakeholder alignment and guiding cross-functional teams to deliver exceptional value while knocking down all the things that slow us down.

What were looking for...

• Collaborative and inspirational product leadership experience.

• Hands on experience managing the intersection of product and operations in a well-managed way.

• A strategic thought partner capable of communicating and influencing senior leadership. You have the ability to collaborate across the enterprise building relationships with key stakeholders.

• A strong team builder and leader with a management and recruiting style that is collaborative energetic mindful and innovative.

• Results orientation; ability to set ambitious goals remove obstacles and hold themselves and others accountable for achieving challenging results for our customers and business.

• Intellectual curiosity; interest in understanding and experimenting with new leading edge technologies and ways of thinking.

• Ability to establish credibility with as well as motivate highly accomplished product managers engineers designers and other colleagues.

• Demonstrated ability to employ judgment and experience to make rapid and complex decisions.

• Highly developed interpersonal presentation and communications skills (written and verbal).

Basic Qualifications:

• At least 9 years of experience working in Product Management

• Currently has or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelors Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field)

  • A Masters Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).