IN-Associate – Salesforce Configuration Analyst – IT Services Co. IFS – PAN India

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

A PwC is a proud leader in digital transformation. Since 2013 our work has been recognized globally with a variety of innovation and industry awards. Enabled by Salesforce powered by business perspective and geared for innovative experiences the new value equation goes end-to-end with Salesforce to bring customers closer with every click.

Salesforce Configuration Analyst which will be responsible for ongoing worldwide support and configuration requests specific to PwC Salesforce implementation.

Responsibilities:

Provide day-to-day technical support to Salesforce Users globally (L2)

User access rights management

Deliver documentation on how to use Salesforce solution

Identify diagnose and resolve technical problems escalate and track problems appropriately

Create and maintain reports and dashboards across functional groups

Create and maintain report types

Manage elevated access requests

Analyze integration issues and data flows

Understanding and experience with general salesforce setup functionality and configuration such as workflows validation rules triggers field updates page layouts record types formula fields report types etc.

Reports and dashboards development/maintenance experience. Metadata analysis experience.

Troubleshooting incidents in stage and production environments ServiceNow familiarity for reporting and configuration

Skills in CRM Analytics administration and familiarity with dashboards lenses recipes data sets etc. is a plus;

Proficiency with Data Loader Workbench tools etc.

Mandatory skill sets:

3 years experience in enterprise-level Salesforce projects/large global projects using ITIL methodologies with repeated and demonstrable success

3 year experience in Salesforce configuration within Sales Cloud in Lightning Experience including permissioning object relationships triggers workflow and front-end configuration

Experience in documenting current state business processes and wire framing system designs using process flow diagram tools sequence diagrams etc.

Understanding of when to use configuration vs customization.

Preferred skill sets:

Advanced Excel skills and MS Office applications is desirable

Very good written and spoken English

Preferred Knowledge/Skills

Demonstrates abilities and/or a proven record of success in understanding business and technical problems for Salesforce technology-enabled solutions that address the needs of large organizations including the following areas:

Strong communication and analytical skills ability to effectively work and communicate with End Users Business Support teams Dev / DevOps teams Product Owners and integration partners

Strong ability to extract relevant and meaningful information from multiple sources and use them to analyze issues

Ability to adapt to rapid changes and understanding the severity and impact of these changes in order to support and use future technology

Demonstrating agility in modifying proposed solutions or approaches as needed to address evolving requirements

Strong analytical critical thinking and problem-solving skills

Display attention to detail in executing and reviewing the work of others to establish quality standards that are achieved

Ability to articulate and clearly communicate complex problems and solutions in a simple logical and impactful manner

Intermediate Salesforce Administration and Configuration (Hands on experience implementing workflow rules validation rules complex assignment rules process builders lightning web components working with metadata etc.)

Effectively utilizing Salesforce Technological Product Suites (Data Loader Workbench Salesforce Inspector etc.)

Effectively utilizing tools and processes for ticket management (preferable ServiceNow)

Understand third party integration and functionality and impact of these integrations and ability to document an end-to-end process in the whole

Demonstrates abilities and/or a proven record of success as a team player:

Understanding personal and team roles

Contributing to a positive working environment by building relationships with team members

Proactively seeking guidance clarification and feedback

Providing guidance clarification and feedback to less-experience team members

Strong ability to effectively prioritize and complete simultaneous high priority requests

.

Years of experience required:

3 yrs

Education qualification:

Any UG/PG

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date