Client Success Manager

Victoria - Australia

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

About Scope

Scopes purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living short term accommodation (respite) social connections lifestyle options therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Client Success Managerto work within ourEmployment Programs.

Lead a passionate team focused on client engagement satisfaction and retention. Youll listen to clients and their support networks use evidence-based insights and drive initiatives that enhance the client experience - helping people belong thrive and achieve their goals now and into the future.

Your Key Focus

Build and manage relationships with diverse stakeholders to understand client needs and resolve issues.
Monitor client satisfaction identify challenges and implement strategies to improve retention.
Coach and mentor team members in business development and cross-service knowledge.
Provide evidence-based insights to guide client acquisition and retention strategies.
Ensure policies and risk management practices support sustainable high-quality client experiences.

What We Look For

Demonstrates strong expertise in client relationship management including relevant principles frameworks and tools.
Applies strategic thinking and commercial acumen to deliver results in complex and ambiguous situations.
Collaborates effectively with internal and external stakeholders accommodating diverse communication styles.
Develops and mentors others promoting learning self-reflection and growth.
Models resilience critical thinking flexibility and a commitment to inclusion wellbeing and a positive workplace culture.

PDClient Acquisition & RetentionClient Success ManagerDec

Skills experience qualifications

Holds relevant qualifications and clearances including NDIS Worker Screening Working with Children Check and any required international police checks; must meet visa and drivers license requirements.
Extensive experience in client relationship development and management including handling client or customer enquiries.
Skilled in research and analysis to inform strategies plans and actionable insights.
Experienced in collaborating and negotiating with internal and external stakeholders including those with diverse communication needs.
Experience or ability to adapt quickly to the disability services sector and/or not-for-profit organisational context.

We are committed to filling this role quickly so while applications for this role will close on 10/11/2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing outapply now.

Scope as an Employer

At Scope we Celebrate our people by rewarding you with access to an exclusive benefits platform. You will have access to cashback vouchers and discounts to over 500 popular retailers covering groceries fuel entertainment wellbeing and so much more. Its one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion diversity and human rights by visiting our careers page.

Scope (Aust) is a 2024Circle Back Initiative Employer we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

Required Experience:

Manager

About ScopeScopes purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including sup...