Regional Service Manager Italy
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
Job overview
We are seeking a seasoned and driven Regional Services Manager (Director level position) to oversee and elevate our service operations in this influential role you will take full ownership of financial performance team leadership and operational excellence. By partnering closely with stakeholders across Sales HR and Finance youll play a key role in fulfilling customer commitments streamlining operations and fostering a culture of high performance and continuous improvement.
This is a hybrid position based in Milan with regular travel across the country.
Responsibilities
- Lead and manage a diverse service team driving continuous improvement performance and engagement.
- Manage the P&L and deliver the target gross margin and gross profit for Services in the country.
- Ensure delivery excellence by meeting all contractual commitments and SLAs.
- Build and maintain strong relationships with internal and external stakeholders ensuring a positive customer experience.
- Drive improvements in KPIs such as productivity and process efficiency.
- Manage third-party service providers ensuring alignment with performance expectations and cost efficiency.
- Lead daily weekly and monthly operational and governance processes.
- Oversee the successful delivery of strategic projectson time on budget and to quality standards.
- Use data and LEAN methodologies to identify opportunities implement efficiencies and build a culture of continuous improvement.
Qualifications
- Extensive experience in service operations management and customer relationship leadership.
- Strong track record in P&L ownership and financial performance improvement.
- Proven ability to lead cross-functional teams at regional level and engage with stakeholders up to C-suite.
- Experience in IT-Services outsourcing systems integration and managed services business.
- Strong communication and presentation skills; able to convey ideas clearly and persuasively.
- Strategic thinking with the ability to execute hands-on.
- Excellent English language skills.
- Willingness to travel within Italy on a regular basis.
#LI-AO2 #LI-Hybrid
Required Experience:
Manager
Key Skills
- Cement Plant
- Account Payable
- Instrument
- Drafting
- Electronics Engineering
- Administration Support
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
